Remote EDI Helpdesk Supervisor, Medicaid

Gainwell Technologies LLC; Montana; Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Development academies

Job summary

Gainwell Technologies LLC is seeking a Call Center Supervisor for the EDI Helpdesk. This 100% remote role supports Montana Medicaid providers and Trading Partners, with MT business hours 8:00 a.m. – 5:00 p.m.

MT. You will lead a remote team, coach staff, monitor KPIs, and ensure timely resolution of EDI inquiries, while upholding SLAs and program requirements. You will collaborate with internal teams and client representatives to resolve service challenges, improve procedures, and support

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• Call center supervisory or leadership experience.
• Experience in healthcare/EDI environment.
• Strong leadership, communication, and problem-solving skills.
• Ability to monitor KPIs and drive improvements.
• Proficiency with Microsoft Office and contact center tech.
• Ability to work remotely and manage priorities.

Responsibilities

• Lead, coach, and develop a team of EDI Helpdesk representatives.
• Oversee daily call center operations, staffing and scheduling.
• Ensure SLAs and KPIs are met.
• Manage escalations and provider inquiries.
• Analyze performance metrics and drive improvements.
• Support hiring, onboarding, and training.
• Collaborate with internal teams and client representatives.

Skills

Call center leadership

Remote team management

Performance monitoring

Healthcare knowledge

Education

High school diploma

Associate/bachelor preferred

Tools

Microsoft Office

EDI systems

Job description

Gainwell Technologies LLC is seeking a Call Center Supervisor for the EDI Helpdesk. This 100% remote role supports Montana Medicaid providers and Trading Partners, with MT business hours 8:00 a.m. – 5:00 p.m.

MT. You will lead a remote team, coach staff, monitor KPIs, and ensure timely resolution of EDI inquiries, while upholding SLAs and program requirements. You will collaborate with internal teams and client representatives to resolve service challenges, improve procedures, and support