Remote EDI Helpdesk Specialist (Montana Focus)

Gainwell Technologies LLC; Montana; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Health benefits

401k match

Vacation policy

Education assistance

Job summary

Gainwell Technologies LLC is seeking an EDI Helpdesk Representative to support Montana Medicaid operations in a 100% remote role. Montana residents are preferred, but qualified candidates nationwide may be considered.

You will assist healthcare providers with EDI and provider-related inquiries, research issues, and ensure timely, accurate support. The position involves researching and resolving issues, documenting communications, and meeting performance goals while maintaining compliance.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in customer service, call center support, healthcare operations, provider services, or related field.
• Experience supporting healthcare providers, health plan members, Medicaid programs, or healthcare customer service is preferred.

Responsibilities

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider inquiries.
• Research, troubleshoot, and resolve provider issues, escalating complex concerns to appropriate teams.
• Conduct outbound follow-up calls to ensure timely resolution of provider requests.
• Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
• Meet service, quality, and productivity goals while delivering professional customer support.

Skills

Customer service

Call center

Healthcare ops

EDI support

Education

High school diploma or GED

Job description

Gainwell Technologies LLC is seeking an EDI Helpdesk Representative to support Montana Medicaid operations in a 100% remote role. Montana residents are preferred, but qualified candidates nationwide may be considered.

You will assist healthcare providers with EDI and provider-related inquiries, research issues, and ensure timely, accurate support. The position involves researching and resolving issues, documenting communications, and meeting performance goals while maintaining compliance.