Remote EDI Helpdesk Supervisor Medicaid Providers

Gainwell Technologies LLC; Columbus (OH); Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Leadership academies

Job summary

Gainwell Technologies is seeking a Call Center Supervisor - EDI Helpdesk to lead a remote team supporting Montana's Medicaid program. You will manage daily operations, coach staff, monitor KPIs, and ensure timely resolution of EDI inquiries while upholding contractual standards.

This 100% remote position requires healthcare/EDI experience, strong leadership, and the ability to drive performance in a high-volume environment. Evening MT schedule may apply.

Qualifications

• High school diploma or equivalent required.
• Call center experience with supervisory or team leadership.
• Experience in healthcare/Medicaid/EDI environment.
• Strong leadership and coaching skills.
• Ability to analyze data and drive performance improvements.
• Proficiency with Microsoft Office and contact center technologies.

Responsibilities

• Oversee daily call center operations and staffing, scheduling, attendance, and real-time monitoring to meet SLAs and KPIs.
• Coach and develop team members through feedback, training, and performance evaluations.

Skills

Leadership

Coaching

Communication

Organizational

Problem solving

Microsoft Office

Data analysis

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Contact center technologies

CRM systems

Job description

Gainwell Technologies is seeking a Call Center Supervisor - EDI Helpdesk to lead a remote team supporting Montana's Medicaid program. You will manage daily operations, coach staff, monitor KPIs, and ensure timely resolution of EDI inquiries while upholding contractual standards.

This 100% remote position requires healthcare/EDI experience, strong leadership, and the ability to drive performance in a high-volume environment. Evening MT schedule may apply.