Remote EDI Helpdesk Supervisor – Healthcare (MT)

Gainwell Technologies LLC; United States; À distance; USD 48 000 - 69 000; Plein temps

Avantages offerts par ce poste

Vacation policy

401(k) match

Health benefits

Educational assistance

Development academies

Résumé du poste

Gainwell Technologies LLC is seeking a Call Center Supervisor - EDI Helpdesk - Remote MT to lead a team that supports Montana Medicaid providers and Trading Partners in a high-volume call center environment.

You will oversee daily operations, coach staff, monitor KPIs, and ensure timely resolution of EDI and provider inquiries while maintaining service quality and contractual performance standards in a 100% remote role throughout the United States.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience supervising a call center team.
• Experience in healthcare/Medicaid or EDI environments.
• Strong leadership, communication, and problem-solving skills for remote teams.
• Ability to monitor KPIs, service levels, and productivity and drive improvements.

Responsabilités

• Lead, coach, and develop a team of EDI Helpdesk representatives.
• Oversee call center operations, staffing, scheduling, and attendance.
• Monitor performance to meet SLAs and KPIs.
• Manage escalated provider and Trading Partner inquiries per Montana Medicaid policies.
• Collaborate with internal teams and client representatives to resolve issues.

Connaissances

Call center supervision

Healthcare domain knowledge

Leadership

Remote team management

Formation

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Outils

Microsoft Office

Contact center technologies

Description du poste

Gainwell Technologies LLC is seeking a Call Center Supervisor - EDI Helpdesk - Remote MT to lead a team that supports Montana Medicaid providers and Trading Partners in a high-volume call center environment.

You will oversee daily operations, coach staff, monitor KPIs, and ensure timely resolution of EDI and provider inquiries while maintaining service quality and contractual performance standards in a 100% remote role throughout the United States.