Remote EDI Admin: Onboarding & Production Support

Lifetime Benefit Solutions, Inc.; City of Rochester (NY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Lifetime Benefit Solutions, Inc. is seeking an Electronic Data Interface (EDI) Administrator to oversee quality assurance during onboarding for electronic submissions and provide ongoing production support. The role requires testing, process improvement, and handling more complex interfaces including SFTP testing.

The position progresses through multiple levels, involving testing, vendor interactions, and documentation. Opportunities for remote work may be available on a case-by-case basis.

Qualifications

• Two or more years in customer service, electronic transaction support, or IT help desk.
• Ability to identify root causes of processing issues and determine solutions.
• Familiarity with GUIs and electronic connectivity systems/applications preferred.
• Understanding of claims routing and file specifications for inbound/outbound transactions.
• Strong communication and organizational skills, with proficiency in PC basics (Word, Excel, Email).
• Associates degree in business, information systems, or computer science preferred.

Responsibilities

• QA onboarding and testing for electronic submissions, including production support.
• Analyze processes and provide feedback for continuous improvement and efficiency.
• Test complex interfaces, including SFTP facilitation and testing as needed.
• Support onboarding, vendor communication, and problem resolution across teams.
• Document issues, create training materials, and assist with escalation as required.

Skills

Customer service

Troubleshooting

Communication

Education

Associates degree in business or IT

Tools

GUIs

Windows OS

Email clients

Job description

Lifetime Benefit Solutions, Inc. is seeking an Electronic Data Interface (EDI) Administrator to oversee quality assurance during onboarding for electronic submissions and provide ongoing production support. The role requires testing, process improvement, and handling more complex interfaces including SFTP testing.

The position progresses through multiple levels, involving testing, vendor interactions, and documentation. Opportunities for remote work may be available on a case-by-case basis.