Remote Ecosystem Operations & Partner Success Specialist

Resume Skip; United States; Remote; USD 86,000 - 146,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab is hiring an Ecosystem Operations Specialist to turn go-to-market strategy into reliable day-to-day execution. You’ll be the operational resource for sellers, Ecosystem Sales Managers, partners, and cross-functional teams, supporting partner business from setup through quoting and post-sales support.

You’ll resolve standard issues, improve processes, data quality, and route decisions to owners so Ecosystem Sales Managers can focus on strategy, pipeline, and deal progression.

Qualifications

• Experience in partner operations, sales operations, or revenue operations supporting sales/partner teams.
• Familiarity with quote-to-cash processes and channel programs.
• Experience with Salesforce and partner-management systems or portals.
• Strong analytical skills and ability to build dashboards from data.

Responsibilities

• Execute partner workflows including intake, account setup, deal registrations, and routing for approvals and issues.
• Process partner quote requests, receive PO, and prepare opportunities with Sales, Deal Desk, Billing and Finance.
• Guide partners and sellers on operational questions and route exceptions to the appropriate owner.
• Execute and improve partner program workflows (onboarding, licensing, certifications, rebates, eligibility).
• Monitor Salesforce and partner data for gaps, ownership, and data quality; support month-end close and reporting.
• Build dashboards and present updates on backlog, turnaround time, pipeline, attribution and compliance.
• Investigate friction, document root causes, and support automation and self-service improvements.
• Maintain process docs and deliver enablement materials and trainings.

Skills

Partner operations

Sales operations

Deal desk

Order management

Finance operations

Salesforce

BI tools

AI productivity tools

Tools

Impartner

SQL

Snowflake

Job description

GitLab is hiring an Ecosystem Operations Specialist to turn go-to-market strategy into reliable day-to-day execution. You’ll be the operational resource for sellers, Ecosystem Sales Managers, partners, and cross-functional teams, supporting partner business from setup through quoting and post-sales support.

You’ll resolve standard issues, improve processes, data quality, and route decisions to owners so Ecosystem Sales Managers can focus on strategy, pipeline, and deal progression.