Senior Ecosystem Operations Manager

Resume Skip; États-Unis; À distance; USD 105 000 - 176 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Equity compensation

Parental leave

Growth & development fund

Employee resource groups

Résumé du poste

GitLab is seeking a Senior Ecosystem Operations Manager to own the technology, processes, and operational infrastructure for our partner ecosystem, including channel, distribution, OEM, GSI, and MSP partnerships. You will drive deal registration, partner programs, and quote-to-cash, leveraging AI to automate workflows and scale operations.

You will shape partner go-to-market, manage systems like Impartner and Salesforce CRM, and partner with cross-functional teams to ensure data integrity,

Qualifications

• Experience in business-to-business software-as-a-service channel or partner operations with ownership of ecosystem workflows.
• Hands-on with Impartner or an equivalent PRM platform, including deal registration and partner portal administration.
• Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards.
• Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash.
• Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives.
• Experience designing and documenting complex operational processes for distributed teams, and leading UAT through release.
• Hands-on experience using AI tools to automate operational workflows and deliver working solutions.
• Experience resolving escalations across systems and aligning multiple stakeholders around operational changes.

Responsabilités

• Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash.
• Own operational execution of partner tiering, onboarding, certification compliance, NFR licenses, rebates, and incentives.
• Administer the partner technology ecosystem, including PRM, CRM partner objects, deal registration, and partner portals.
• Maintain data integrity and co-manage vendor roadmaps, renewals, and service-level accountability.
• Partner with Revenue Technologies and Systems to maintain integrations across partner platforms and ERP, including UAT for implementations.
• Lead ecosystem month-end close with Deal Desk, Compensation, AR, and Finance, covering territory review and reconciliations.
• Identify and deploy AI agents to automate workflows, reducing manual effort and cycle times.
• Maintain the ecosystem process maps, runbooks, training materials, and channel price files for product launches.

Connaissances

SaaS channel ops

Partner operations

Ecosystem workflows

AI automation

PRM (Impartner) experience

Salesforce CRM

Deal registration

Two-tier distribution

Outils

Impartner

Salesforce CRM

ERP systems

BI dashboards

Description du poste

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior Ecosystem Operations Manager at GitLab, you'll own the technology, processes, and operational infrastructure behind our channel, distribution, original equipment manufacturer (OEM), global systems integrator (GSI), and managed service provider (MSP) partnerships. You'll shape how our partners go to market, serving as the primary process owner for deal registration, partner programs, partner quote-to-cash, and partner attribution. You'll combine operational strategy with hands‑on execution, using artificial intelligence (AI) to automate workflows and help ecosystem operations scale.

What you'll do

• Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash. Partner with Deal Desk and Billing on resale, distribution, OEM, GSI, and MSP transaction workflows, and resolve complex registration, quoting, and billing escalations.
• Own operational execution of partner tiering, onboarding, certification compliance, not-for-resale (NFR) licenses, rebates, and incentives, including eligibility tracking, approval routing, and payments.
• Own and administer the partner technology ecosystem, including Impartner partner relationship management (PRM), Salesforce customer relationship management (CRM) partner objects, deal registration, and partner portals. Maintain system health and data integrity, and co-manage vendor roadmaps, renewals, and service-level accountability.
• Partner with Revenue Technologies and Systems to maintain integrations across partner platforms, Salesforce, enterprise resource planning (ERP), quoting, billing, and financial systems, including partner attribution and compensation data flows. Lead prioritisation and user acceptance testing (UAT) for implementations, migrations, and platform enhancements with IT and Enterprise Applications.
• Own the ecosystem data model and work toward one standard partner attribution record across the customer lifecycle. Serve as a resource for Ecosystem Sales, partners, and internal teams on attribution, territory, and compensation‑impacting data, and maintain reporting and dashboards as a single source of truth for partner pipeline, registration activity, and program performance.
• Lead ecosystem month‑end close with Deal Desk, Compensation, Accounts Receivable, and Finance, covering opportunity corrections, partner splits, territory review, and reconciliation.
• Identify, build, and deploy AI agents to automate workflows such as deal registration routing, NFR provisioning, partner data quality checks, and reporting. Evaluate processes for opportunities to reduce manual effort, improve consistency, and shorten cycle times.
• Maintain the authoritative ecosystem process map, runbooks, and training materials. Support tool configuration, testing, and end‑user training. Own channel price files and partner quoting for product launches and stock keeping unit (SKU) changes. Coordinate improvements with operational peers, IT, Finance, Product, and Legal through GitLab Work Items.

What you'll bring

• Experience in business-to-business software-as-a-service channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment.
• Hands‑on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration.
• Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards.
• Deep familiarity with resale, two‑tier distribution, deal registration, rules of engagement, partner discounting, and partner quote‑to‑cash, plus an understanding of OEM, GSI, and MSP transaction structures and operational requirements.
• Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance.
• Experience designing and documenting complex operational processes for distributed teams, translating business needs into detailed system requirements and configuration, and leading user acceptance testing through release.
• Hands‑on experience using AI tools and building agents to automate operational workflows, from evaluating opportunities to delivering working solutions.
• Experience resolving ambiguous operational escalations across systems, teams, and partner relationships, and aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes.

About the team

Our Ecosystem Operations team works closely with Systems, Revenue Technologies, Deal Desk, Ecosystem Programs, Enablement, Finance, Compensation, and Legal. We enable consistent execution across Ecosystem Operations Specialists and cross‑functional partners. You'll also partner with the Senior Hyperscaler Operations Manager, who owns Amazon Web Services and Google Cloud operations, on shared systems, the ecosystem data model, and month‑end close.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range $104,800 – $176,400 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.