Partner Operations & Deal Desk Specialist

Gitlab; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

GitLab is seeking an Ecosystem Operations Specialist to translate go-to-market plans into reliable day-to-day execution. You’ll be a trusted resource for sellers, partners, and cross-functional teams, handling onboarding, deal registrations, and post-sale operational support.

You’ll drive process improvements, data quality, and automation while guiding partners and distributors through pricing, policy, and system decisions.

Qualifications

• Experience supporting partner and sales operations with deal life cycle handling.
• Proficiency in Salesforce, BI tools, and data-driven process improvements.
• Ability to navigate quote-to-cash flows and channel programs.

Responsibilities

• Execute partner-sourced and partner-influenced workflows from setup to closure.
• Process quote requests, manage POs, and coordinate with Sales, Deal Desk, Billing, and Finance.
• Guide partners through operational questions and route exceptions to owners.
• Improve partner program workflows, onboarding, and licensing processes.
• Monitor data quality in Salesforce and partner-management systems and support month-end close.
• Build dashboards and share updates on backlog, turnaround times, and pipeline.
• Document root causes and drive automation and self-service improvements.
• Maintain process docs and deliver enablement sessions when changes occur.

Skills

Partner operations

Sales operations

Deal desk

Order management

Finance operations

Salesforce

Tableau

AI tools

Prompt engineering

SQL

Snowflake

Tools

Impartner

SQL

Snowflake

Job description

GitLab is seeking an Ecosystem Operations Specialist to translate go-to-market plans into reliable day-to-day execution. You’ll be a trusted resource for sellers, partners, and cross-functional teams, handling onboarding, deal registrations, and post-sale operational support.

You’ll drive process improvements, data quality, and automation while guiding partners and distributors through pricing, policy, and system decisions.