Remote Economic Support Program Lead

Eau Claire County; Eau Claire (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Eau Claire County is seeking an Economic Support Consortium Manager to lead, coordinate, and oversee the county and Great Rivers Income Maintenance Consortium programs. You will supervise staff, ensure regulatory compliance, and drive process improvements.

The role requires strong budgeting, data analysis, and cross-functional collaboration, with responsibilities spanning remote and in-office work arrangements. A bachelor’s degree and supervisory experience are required.

Qualifications

• Bachelor’s degree in human services, business administration, public administration, or related field.
• Three years of progressively responsible economic support or related experience.
• One year of supervisory or lead experience in coordinating work or leading initiatives.
• Experience interpreting federal and state regulations, policies, and procedures.
• Demonstrated ability to analyze program performance data and identify trends.
• Strong problem-solving and decision-making skills.
• Experience collaborating with internal teams and external partners.
• Proficiency in computer systems and software applications relevant to program administration.
• Appointment conditional upon successful completion of credit and background checks.
• Must live within reasonable driving distance to the agency.
• Position will work remotely and in-office.
• Ergonomic workspace at own expense for remote work.
• High speed internet at own expense when working remotely.
• Experience with CARES or CWW is a plus.

Responsibilities

• Plans, develops, coordinates, and administers the economic assistance programs for Eau Claire County and the Great Rivers Income Maintenance Consortium.
• Supervises unit staff and the delivery of economic support services.
• Interprets regulations and ensures compliance; maintains current working knowledge of program objectives.
• Evaluates socio-economic conditions to determine appropriate programs and responds to eligibility questions.
• Acts as operational lead to administer, supervise, monitor, and evaluate consortium operations; develops performance standards and reports.
• Manages call center operations and works with IT to troubleshoot solutions; aims for one-contact resolution.
• Oversees hiring decisions, staff development, and performance management.
• Develops and monitors budgets, objectives, and strategic plans.
• Represents GRC on state committees and fosters external partnerships.
• Performs other related duties as required.

Skills

Team leadership

Call center management

Data analysis

Budgeting

Regulatory compliance

Interpersonal skills

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

CARES

CARES Worker Web

Genesys

Job description

Eau Claire County is seeking an Economic Support Consortium Manager to lead, coordinate, and oversee the county and Great Rivers Income Maintenance Consortium programs. You will supervise staff, ensure regulatory compliance, and drive process improvements.

The role requires strong budgeting, data analysis, and cross-functional collaboration, with responsibilities spanning remote and in-office work arrangements. A bachelor’s degree and supervisory experience are required.