Economic Support Specialist — Remote Eligibility Expert

Outagamie County; Appleton (WI); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wisconsin Retirement System

Deferred Compensation

Flexible Spending Account Plan

Employee Assistance Program

Fitness Center

Continuing Education

Job summary

Outagamie County seeks an Economic Support Specialist to establish eligibility for Economic Support Programs in a fast-paced environment, while managing a 500+ caseload and coordinating with partners across child support, social services, and the Federally Facilitated Marketplace.

The role supports telecommuting up to 60% and requires training in the initial weeks; strong communication and organizational skills are essential for success in this county department.

Qualifications

• Bachelor's Degree in a related field, OR Associate’s degree with 2 years of related experience, OR Successful completion of the training required to perform duties of an Economic Support Specialist or other position that determines eligibility for Health Care, FoodShare, or Child Care and demonstrated ability to successfully manage an economic support/income maintenance caseload.

Responsibilities

• Determine eligibility for Medicaid, BadgerCare Plus, FoodShare, Child Care Subsidies, and other programs; issue benefits manually when needed.
• Manage a caseload of 500+ cases including interviews, determine eligibility, and process changes affecting eligibility.
• Coordinate services with child support specialists and social workers to meet customer needs; refer ineligible cases to FFM.
• Investigate over/under issuance; calculate amounts and issue notices; refer questionable cases to Fraud unit.
• Meet performance requirements: timely processing, call metrics, and FoodShare error rate targets; protect confidentiality.
• Navigate CARES/CARES Worker Web, ECF, CSAW, BRITS, Genesys Cloud, and related systems.
• Interpret complex documents (tax forms, wills, insurance, etc.) as part of eligibility decisions.
• Represent the State and Outagamie County at hearings with case details and testimony.

Skills

Communication skills

Bilingual Spanish

Bilingual Hmong

Policy interpretation

Time management

Organizational skills

Caseload management

Interviewing

Attention to detail

Education

Bachelor's Degree in related field

Associate’s degree with 2 years related experience

Completed EES training or related certification

Tools

CARES/CARES Worker Web (CWW)

Electronic Case File (ECF)

Child Care Statewide Administration (CSAW)

Benefit Recovery Investigation System (BRITS)

Genesys Cloud

Job description

Outagamie County seeks an Economic Support Specialist to establish eligibility for Economic Support Programs in a fast-paced environment, while managing a 500+ caseload and coordinating with partners across child support, social services, and the Federally Facilitated Marketplace.

The role supports telecommuting up to 60% and requires training in the initial weeks; strong communication and organizational skills are essential for success in this county department.