Senior Economic Support Lead — Policy & Training Impact

Sheboygan County; Sheboygan Falls (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous benefits package

15 vacation days, sick time, and 10,  

Referral program

Wisconsin Retirement System

Education discount

Job summary

Sheboygan County Health and Human Services is seeking a Lead Economic Support Specialist to perform advanced eligibility determinations and manage a partial caseload with autonomy. You will advise on policy interpretation, provide system navigation guidance, and support training across programs.

The role emphasizes independent work, cross-county collaboration, and a commitment to quality and compliance in public assistance service delivery. A bilingual option is desirable.

Qualifications

• Minimum three years as an Economic Support Specialist, including one year in WI.
• Knowledge of State and Federal policies for Medical Assistance, FoodShare, and related programs.
• Ability to train others and coordinate cross-program efforts.
• Good written and verbal communication, with attention to detail.

Responsibilities

• Determine initial and ongoing eligibility for Public Assistance and Workforce Development programs.
• Apply complex policies to dynamic household situations to ensure accurate determinations.
• Serve as a subject-matter resource for policy interpretation and system navigation.
• Participate in lead support functions and assist staff across counties.
• Review casework for accuracy and compliance; provide corrective guidance as needed.
• Develop and deliver training materials and program refreshers.
• Coordinate workload distribution and provide coverage to ensure continuity of services.
• Represent the County in Administrative Law Hearings when required.

Skills

Economic Support

Case management

Policy interpretation

Training delivery

Customer service

Education

High school diploma or equivalent

Job description

Sheboygan County Health and Human Services is seeking a Lead Economic Support Specialist to perform advanced eligibility determinations and manage a partial caseload with autonomy. You will advise on policy interpretation, provide system navigation guidance, and support training across programs.

The role emphasizes independent work, cross-county collaboration, and a commitment to quality and compliance in public assistance service delivery. A bilingual option is desirable.