Economic Support Consortium Manager

Eau Claire County; Eau Claire (WI); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Eau Claire County is seeking an Economic Support Consortium Manager to lead, coordinate, and oversee the county and Great Rivers Income Maintenance Consortium programs. You will supervise staff, ensure regulatory compliance, and drive process improvements.

The role requires strong budgeting, data analysis, and cross-functional collaboration, with responsibilities spanning remote and in-office work arrangements. A bachelor’s degree and supervisory experience are required.

Qualifikationen

• Bachelor’s degree in human services, business administration, public administration, or related field.
• Three years of progressively responsible economic support or related experience.
• One year of supervisory or lead experience in coordinating work or leading initiatives.
• Experience interpreting federal and state regulations, policies, and procedures.
• Demonstrated ability to analyze program performance data and identify trends.
• Strong problem-solving and decision-making skills.
• Experience collaborating with internal teams and external partners.
• Proficiency in computer systems and software applications relevant to program administration.
• Appointment conditional upon successful completion of credit and background checks.
• Must live within reasonable driving distance to the agency.
• Position will work remotely and in-office.
• Ergonomic workspace at own expense for remote work.
• High speed internet at own expense when working remotely.
• Experience with CARES or CWW is a plus.

Aufgaben

• Plans, develops, coordinates, and administers the economic assistance programs for Eau Claire County and the Great Rivers Income Maintenance Consortium.
• Supervises unit staff and the delivery of economic support services.
• Interprets regulations and ensures compliance; maintains current working knowledge of program objectives.
• Evaluates socio-economic conditions to determine appropriate programs and responds to eligibility questions.
• Acts as operational lead to administer, supervise, monitor, and evaluate consortium operations; develops performance standards and reports.
• Manages call center operations and works with IT to troubleshoot solutions; aims for one-contact resolution.
• Oversees hiring decisions, staff development, and performance management.
• Develops and monitors budgets, objectives, and strategic plans.
• Represents GRC on state committees and fosters external partnerships.
• Performs other related duties as required.

Kenntnisse

Team leadership

Call center management

Data analysis

Budgeting

Regulatory compliance

Interpersonal skills

Problem solving

Cross-functional collaboration

Ausbildung

Bachelor’s degree in related field

Tools

CARES

CARES Worker Web

Genesys

Jobbeschreibung

The Economic Support Consortium Manager plans, develops, coordinates, and administers the economic assistance programs for Eau Claire County and the Great Rivers Income Maintenance Consortium. This position supervises unit staff and the delivery of economic support services.

• Interprets local, state, and federal regulations, policies, procedures; mandates governing administration of employment and economic support programs; develops, manages, evaluates, and adjusts processes to ensure compliance; maintains current working knowledge of the role of economic support programs and services and the objectives of a public agency in providing these services.
• Evaluates the socio-economic conditions impacting various populations; researches the community resources available to serve the needs of these people; determines appropriate programs based on needs; receives and responds to questions about economic support programs and eligibility requirements; manages sensitive interpersonal situations calmly and tactfully.
• Acts as operational lead to the Great Rivers Income Maintenance Consortium (GRC) to administer, supervise, monitor, and evaluate program operations; establishes program performance standards and assists in monitoring consortium performance; assists GRC leaders in administering and implementing approved performance standards through consultation and coaching; creates and generates performance reports to ensure state and federal performance standards are being met; creates, develops, implements, and recommends continuous quality improvement processes within operations to assure high quality customer focused service delivery; monitors achievement of outcome-based performance measures to maintain quality of service and minimize exposure to state and federal fiscal sanctions.
• Applies proficiency in computers and department program software to serve as Call Center Manager and Genesys Administrator; collaborates with GRC county supervisors, operatives, and third parties to gather information and troubleshoot technical solutions; reviews call center performance and identifies and implements training needs; develops and implements strategies and tactics which enhance capabilities to resolve customer issues with one contact resolution.

• Directs knowledge of the principles and practices of supervision to participate in decisions on hiring, retention, discipline, and other personnel matters; supervises and manages activities of staff that includes determining work procedures and schedules and developing methods for expediting workflow; approves employee requests for leave and overtime as required by operational necessity; evaluates employee performance; coaches and counsels staff to achieve improved performance and productivity; recommends corrective disciplinary action as needed; identifies individual training needs in order to achieve greater departmental performance and productivity.
• Employs knowledge of budgeting management and techniques;provides input in the development of the unit’s budget, objectives, and strategic plan.
• Utilizes skill in personal computer operations including a variety of standard and specialized software programs such asCommunity Alternative Response Emergency Services (CARES), CARES Worker Web (CWW), and economic support programs and services.
• Develops and maintains effective working relationships with internal and external partners to ensure optimal levels of customer service; serves as GRC representative on various state committees; provides programmatic expertise to public and/or media.
• Acts on behalf of the Economic Support Consortium Administrator in their absence and exercises delegated responsibilities and authority of that position.
• Performs other related duties as required or assigned.

• Bachelor’s degree in human services, business administration, public administration, or a related field.
• Three (3) years of progressively responsible experience in economic support, human services, or a related field.
• One (1) year of supervisory, lead, or project leadership experience, including responsibility for coordinating work, supporting staff performance, or leading initiatives.
• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities may be considered.
• Demonstrated experience interpreting and applying federal and state regulations, policies, and procedures.
• Demonstrated ability to analyze program performance data, identify trends, and implement process improvements or quality assurance efforts.
• Demonstrated problem-solving and decision-making skills, including managing competing priorities in a fast-paced environment.
• Demonstrated experience collaborating with internal teams and external partners, preferably in a multi-agency or cross-functional environment.
• Proficiency in computer systems and software applications relevant to program administration, reporting, and service delivery.
• Appointment will be conditional upon successful completion of a credit check, criminal and caregiver background checks.
• Must be able to meet the position's work-related transportation requirements. When using a personal vehicle for County business, employees must comply with applicable County requirements regarding driver's license validity, vehicle insurance, and authorization for work-related travel.
• This position will work remotely and in-office.
• An ergonomically correct and confidential workspace, at own expense, is required for this position when working remotely.
• Employees must provide high speed internet access at own expense when working remotely.
• Employee must live within reasonable driving distance to the agency.

• Two (2) years of responsible work experience determining eligibility for food share, medical, and childcare assistance programs.
• Involvement in community service and professional organizations.
• Experience using CARES Worker Web (CWW).