Economic Support Specialist

Sauk Prairie Area Chamber of Commerce; Baraboo (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work environment

Long-term project through 2027

Job summary

Sauk County is seeking an Economic Support Specialist to determine eligibility for Economic Support Programs, including Food Share and Medicaid. The role emphasizes compassionate client review, data verification, and assistance with paperwork in person, by phone, or electronically.

The position is a full-time long-term project through 2027 with hybrid work after training and opportunities for professional certification. Equal opportunity employer with accommodations available.

Qualifications

• High school diploma or equivalent required.
• 1 year of general office experience preferred.
• Attain Wisconsin State Economic Support Specialist certification within 6 months.

Responsibilities

• Interview applicants to determine eligibility and process applications for benefits.
• Explain eligibility by researching and applying Federal and State policies.
• Assist non-English speakers using interpreters or online tools.
• Represent the agency at administrative hearings.

Skills

General office experience

Customer service basics

Education

High School diploma

Associate’s degree (preferred)

Wisconsin Economic Support Specialist certification (within 6 months)

Job description

Join our team and make a difference in your community as an Economic Support Specialist within the Human Services team.

A career with Sauk County will bring unlimited opportunities to provide support, assistance, and growth to local communities. Sauk County is the ultimate destination where anyone can happily live, work, and play. We are looking for someone who has the desire to support local communities and be a part of the Human Services team.

The purpose of the Economic Support Specialist is to determine eligibility for Economic Support Programs, such as Food Share, Medicaid, Badger Care Plus, Caretaker Supplement, and Wisconsin Shares Child Care Subsidies.

*This position is a Full-Time Long-Term Project Position. This means that the position is fully funded through 2027, and the future of the position will be determined at that time. This position will receive benefits, however, will not receive longevity credit.

*The position allows for a hybrid work environment once all training requirements are met. During that time trainees have access to staff trainers for support, additional training, resources, and practice in a training environment.
Watch this video for a detailed look at what this position will do!
https://wchsa.org/economic-support-staff

Sauk County is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, protected veteran status, or disability. We actively encourage protected veterans and individuals with disabilities to apply for our open positions.

In compliance with the Americans with Disabilities Act and Section 503 of the Rehabilitation Act, the company will provide reasonable accommodations to qualified individuals with disabilities. We encourage both prospective and current employees to discuss potential accommodations with the employer. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability.

• Perform case load tasks by interviewing applicants to determine eligibility for benefits, processing applications, updating any changes, obtaining documents regarding the financial status of the client, and assisting the client with filling out paperwork in person, on the phone or electronically.
• Interpret eligibility by interviewing, researching, and applying Federal and State policies.
• Answer calls and address customer issues with high level customer service as part of the Capital Consortium Call Center. This is approximately 75% of the essential duties of the Economic Support Specialist position.
• Review client data to determine continued program and benefit eligibility with respect and compassion
• Assist non-English speaking clients with their needs using online tools and/or interpreters.
• Represent agency at administrative fair hearings.
• And other duties as assigned.

Required Working Hours

Standard working hours are Monday through Friday, 7:45am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.

The position allows for a hybrid work environment once all training requirements are met. During that time trainees have access to Staff trainers for support, additional training, resources, and practice in a training environment.

Minimum Training and Education

Required:

High School diploma or equivalent

1-year of general office experience

Attend a virtual, state-sponsored certification training for approximately 6-8 weeks

Licenses/Certifications:

Become Wisconsin State Economic Support Specialist certified within 6 months of start date

Preferred:

Associate’s degree in Business or another related field

Wisconsin State Economic Support Specialist certified

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Additional Postings available from Sauk County