Remote Ecommerce Growth Advisor

Omnisend; United States; Teletrabalho; USD 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Commission-based earning

Private health insurance

Remote work possibilities

Unlimited learning budget

Workations

Team-building events

Resumo da oferta

Omnisend is seeking an Account Expert to drive customer and partner success in a client-facing role. You’ll onboard merchants, guide campaigns across channels, and provide strategic advice to maximize revenue.

Fluency in English and Chinese and strong communication skills are essential. You’ll collaborate with stakeholders, review dashboards, stay updated on product releases, and contribute to platform improvements.

Qualificações

• 1–2 years of customer success-related experience.
• Understanding of main digital marketing metrics and trends.
• Proven creative problem-solving for customers.
• Fluency in English and Chinese.
• Experience discussing business and sales topics with clients during renewals or cancellations.
• Excellent communication across chat, phone, video, email; comfortable using WeChat.
• Strong time management and ownership; ability to work independently.
• Familiar with Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, Omnisend or similar platforms.
• Experience in ecommerce, SaaS, marketing, or advising customers on marketing strategy is a plus.

Responsabilidades

• Be passionate about customer success and act as a trusted advisor for Omnisend’s top tier customers.
• Develop strategies with merchants to increase revenue through digital marketing for managed accounts.
• Onboard new clients and guide them through migrations, warmups, and first campaigns across channels.
• Provide strategic guidance on a weekly/bi-monthly/monthly cadence and respond to questions promptly.
• Share best practices to help clients hit business goals.
• Review customer dashboards and ensure consistent messaging and escalation.
• Update clients on product releases and new features.
• Contribute feedback to Product/Engineering for platform improvements.
• Conduct Quarterly Business Reviews and help set quarterly goals.
• Document troubleshooting and problem-resolution steps.

Conhecimentos

Customer success

Digital marketing metrics

English & Chinese

Communication skills

Time management

Ownership

CRM tools

B2B SaaS

Ferramentas

Slack

Zoom

Intercom

Mixpanel

Hubspot

G-Suite

Omnisend

Descrição da oferta de emprego

Omnisend is seeking an Account Expert to drive customer and partner success in a client-facing role. You’ll onboard merchants, guide campaigns across channels, and provide strategic advice to maximize revenue.

Fluency in English and Chinese and strong communication skills are essential. You’ll collaborate with stakeholders, review dashboards, stay updated on product releases, and contribute to platform improvements.