Account Expert (Chinese Speaking)

Omnisend; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Commission-based earning

Private health insurance

Remote work possibilities

Unlimited learning budget

Workations

Team-building events

Job summary

Omnisend is seeking an Account Expert to drive customer and partner success in a client-facing role. You’ll onboard merchants, guide campaigns across channels, and provide strategic advice to maximize revenue.

Fluency in English and Chinese and strong communication skills are essential. You’ll collaborate with stakeholders, review dashboards, stay updated on product releases, and contribute to platform improvements.

Qualifications

• 1–2 years of customer success-related experience.
• Understanding of main digital marketing metrics and trends.
• Proven creative problem-solving for customers.
• Fluency in English and Chinese.
• Experience discussing business and sales topics with clients during renewals or cancellations.
• Excellent communication across chat, phone, video, email; comfortable using WeChat.
• Strong time management and ownership; ability to work independently.
• Familiar with Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, Omnisend or similar platforms.
• Experience in ecommerce, SaaS, marketing, or advising customers on marketing strategy is a plus.

Responsibilities

• Be passionate about customer success and act as a trusted advisor for Omnisend’s top tier customers.
• Develop strategies with merchants to increase revenue through digital marketing for managed accounts.
• Onboard new clients and guide them through migrations, warmups, and first campaigns across channels.
• Provide strategic guidance on a weekly/bi-monthly/monthly cadence and respond to questions promptly.
• Share best practices to help clients hit business goals.
• Review customer dashboards and ensure consistent messaging and escalation.
• Update clients on product releases and new features.
• Contribute feedback to Product/Engineering for platform improvements.
• Conduct Quarterly Business Reviews and help set quarterly goals.
• Document troubleshooting and problem-resolution steps.

Skills

Customer success

Digital marketing metrics

English & Chinese

Communication skills

Time management

Ownership

CRM tools

B2B SaaS

Tools

Slack

Zoom

Intercom

Mixpanel

Hubspot

G-Suite

Omnisend

Job description

Working at Omnisend is… kind of boring. Not the soul-crushing kind, more like smart people doing great work without chaos or drama.
That’s because we focus on what matters. No pointless meetings, micromanagement, or unnecessary bureaucracy getting in the way. And when we’re not sure what the next move should be, we test it — we’re data-driven, and insights beat gut feelings every time.
Same goes for how we treat each other. Feedback here is honest, because people actually listen, and there’s no room for egos or hand-holding. Everyone’s an experienced professional who moves fast and adapts easily.
All of this matters, because Omnisend is customer-funded and customer-driven, so our work stays rooted in solving real problems for ecommerce brands. Results > promises.
And when the work’s done, we know how to enjoy it — the grown‑up kind. Workations, team gatherings, the occasional party. Nothing forced, no awkward icebreakers. We genuinely like being around each other.

About the role:

The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer‑centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.

What you’ll do @Omnisend:

• Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers.
• Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts.
• Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels.
• Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner.
• Provide best practices to ensure clients are achieving their business goals.
• Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation.
• Keep merchants up to date on product releases and new features.
• Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement.
• Conduct QBRs, establish quarterly goals for customers and help achieve them.
• Document troubleshooting and problem resolution steps.

We expect that you’ll bring:

• 1-2 years of customer success-related experience.
• An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions).
• A proven track record of creative problem-solving for customers.
• Fluency in English and Chinese languages.
• Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations.
• Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool.
• Strong time management skills and clear sense of ownership and independent working ability.
• An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms.
• Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus!

What we offer in return:

• Gross salary starting from 1800 EUR/month based on experience + commission depending on individual results.
• An unlimited learning budget for self‑improvement complying with the best interest of Omnisend.
• Working methods and best practices inspired by the best tech companies in Silicon Valley.
• Senior colleagues that enable us to have a high‑performing, productive environment where your growth will accelerate.
• Private health insurance.
• Remote work possibilities.
• Unlimited access to psychotherapy.
• A workstation budget.
• Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year).
• Attractive workations and team‑led team‑building events.

Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.

Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.