Remote Account Success Specialist

Omnisend; United States; Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Commission on results

Learning budget

Remote work

Health insurance

Workstation budget

Team events

Psychotherapy access

Anniversary gifts

Job summary

Omnisend is seeking an Account Expert to drive customer success for ecommerce merchants and partners. You will act as a trusted advisor, implementing digital marketing strategies, guiding onboarding, and supporting renewals with a data-driven mindset.

Ideal candidates bring 1–2 years in customer success, strong English and Spanish, and comfort discussing business topics with clients. Remote work is supported with a high-performing team.

Qualifications

• 1–2 years of customer success-related experience.
• Understanding of key digital marketing metrics (opens, clicks, conversions).
• Proven problem-solving for customers.
• Fluency in English.
• Fluency in Spanish.

Responsibilities

• Establish as a trusted advisor for Omnisend’s top tier customers.
• Develop strategies with merchants to increase revenue through digital marketing for managed accounts.
• Onboard new clients and set them up for success across channels.
• Provide proactive guidance on a weekly/monthly cadence and respond to client questions promptly.
• Share best practices to help clients hit business goals.
• Review dashboards, address issues, and escalate where needed.
• Keep merchants informed about product releases and new features.
• Contribute feedback to Product/Engineering for platform improvements.
• Conduct QBRs and help customers achieve quarterly goals.

Skills

Customer success

Fluency in English

Fluency in Spanish

Communication skills

Time management

Tech familiarity

Tools

Slack

Zoom

Intercom

Mixpanel

Hubspot

G-Suite

Omnisend

Job description

Omnisend is seeking an Account Expert to drive customer success for ecommerce merchants and partners. You will act as a trusted advisor, implementing digital marketing strategies, guiding onboarding, and supporting renewals with a data-driven mindset.

Ideal candidates bring 1–2 years in customer success, strong English and Spanish, and comfort discussing business topics with clients. Remote work is supported with a high-performing team.