Remote Eco-Friendly Customer Care Specialist

Scalejet; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Competitive salary

Supportive environment

Autonomy

Job summary

Scalejet is seeking a proactive Customer Care Specialist for a fully remote role in the United States. You will handle email, chat, and social inquiries with a customer-first approach, while also reaching out to customers for updates and support.

You will document conversations in the CRM and collaborate with internal teams to resolve issues, striving to maintain a friendly and professional tone across all communications. A background in e-commerce support is a plus.

Qualifications

• Experience in email/chat-based customer support in ecommerce.
• Excellent written English.
• Empathetic, solution-oriented, and detail-focused.
• Proficient with CRM tools and social media channels.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media in a timely, friendly way.
• Actively reach out to customers via social media to share updates and support.
• Handle questions about orders, shipping, products, warranties, and returns.
• Manage marketplace reviews to maximize positive feedback and minimize negatives.
• Engage with customers on social platforms to build positive brand conversations.
• Look for opportunities to upsell or cross-sell relevant products.

Skills

Fluent English

Written communication

Email support

Chat support

Empathy

CRM tools

Remote work

Multi-tasking

Tools

CRM platforms

Social media software

Job description

Scalejet is seeking a proactive Customer Care Specialist for a fully remote role in the United States. You will handle email, chat, and social inquiries with a customer-first approach, while also reaching out to customers for updates and support.

You will document conversations in the CRM and collaborate with internal teams to resolve issues, striving to maintain a friendly and professional tone across all communications. A background in e-commerce support is a plus.