Remote Customer Support Specialist

Scale-X Solutions; United States; Remote; USD 7,600 - 9,500; Full time

Job summary

Scale-X Solutions is seeking a professional Customer Support Representative for a fully remote role. You will handle inbound and outbound calls via VoIP, respond to emails, and proactively engage customers using provided scripts.

The ideal candidate has strong English communication skills, excellent organization, and experience supporting customers in fast-paced environments. This position offers 40 hours per week with a remote setup.

Qualifications

• Minimum 1 year experience in customer service, support, or reception.
• Excellent written and spoken English.
• Experience with VoIP, email platforms, and CRM databases.

Responsibilities

• Answer calls and perform outbound calls using VoIP.
• Respond to customer inquiries via email with professional messaging.
• Identify needs, resolve issues, and escalate complex matters.
• Record interactions and keep CRM updated.
• Assist with scheduling or confirming calls and meetings.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Attention to detail

Tools

VoIP

CRM

Email platforms

Job description

Scale-X Solutions is seeking a professional Customer Support Representative for a fully remote role. You will handle inbound and outbound calls via VoIP, respond to emails, and proactively engage customers using provided scripts.

The ideal candidate has strong English communication skills, excellent organization, and experience supporting customers in fast-paced environments. This position offers 40 hours per week with a remote setup.