Customer Care Specialist

Scalejet; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Competitive salary

Supportive environment

Autonomy

Job summary

Scalejet is seeking a proactive Customer Care Specialist for a fully remote role in the United States. You will handle email, chat, and social inquiries with a customer-first approach, while also reaching out to customers for updates and support.

You will document conversations in the CRM and collaborate with internal teams to resolve issues, striving to maintain a friendly and professional tone across all communications. A background in e-commerce support is a plus.

Qualifications

• Experience in email/chat-based customer support in ecommerce.
• Excellent written English.
• Empathetic, solution-oriented, and detail-focused.
• Proficient with CRM tools and social media channels.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media in a timely, friendly way.
• Actively reach out to customers via social media to share updates and support.
• Handle questions about orders, shipping, products, warranties, and returns.
• Manage marketplace reviews to maximize positive feedback and minimize negatives.
• Engage with customers on social platforms to build positive brand conversations.
• Look for opportunities to upsell or cross-sell relevant products.

Skills

Fluent English

Written communication

Email support

Chat support

Empathy

CRM tools

Remote work

Multi-tasking

Tools

CRM platforms

Social media software

Job description

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers . Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
• Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
• Handle customer questions related to orders, shipping, product issues, warranties, and returns.
• Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
• Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
• Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
• Accurately document all customer interactions in the CRM system.
• Work cross-functionally with internal teams to resolve customer concerns efficiently.
• Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
• Contribute ideas to improve the overall customer experience and engagement strategy.

Requirements:

• Fluent English speaker with excellent written communication skills.
• Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
• Empathetic, solution-oriented, and attentive to detail.
• Confident using CRM tools , chat platforms, and social media channels for customer engagement.
• Comfortable with proactive outreach and community interaction.
• Tech-savvy and quick to learn new systems and tools.
• Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
• A friendly, calm demeanor and a genuine desire to help others.

What We Offer:

• Work for a market-proven, fast-growing international company.
• Competitive and timely salary.
• Supportive and friendly work environment.
• Be a part of something bigger, where you can have autonomy over your work.
• Fully remote work and flexible working hours (work from whatever place).