Customer Care Specialist - Email, Chat and Voice (Fully Remote)

Partner Company; United States; À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Remote work

Equipment provided

Health insurance

Paid time off

Family leave

Résumé du poste

Partner Company is seeking a dedicated customer care specialist to deliver empathetic, solution-focused support across phone, email, and chat. You will handle a variety of inquiries and resolve issues while upholding service standards.

This fully remote role requires U.S. hours, reliable home workspace, and company-provided equipment. You will document cases meticulously and collaborate in a performance-driven, international environment.

Qualifications

• 2+ years of phone-based call center experience in U.S. retail/e-commerce.
• Proficient in English (C2) with 40 WPM typing.
• Fully remote with company-provided equipment.
• Ability to work U.S. hours from a home workspace.
• Experience documenting cases and adhering to policies.

Responsabilités

• Provide empathetic, solution-focused support via phone, email, and chat.
• Resolve billing, order, exchange, refund, and troubleshooting issues.
• Manage high-volume inquiries and own cases end-to-end.
• Balance customer needs with company policies and document accurately.

Connaissances

Empathy

Phone support

Problem solving

Communication

Description du poste

• Provide empathetic, solution-focused support via phone, email, and chat.
• Resolve billing, order, exchange, refund, and troubleshooting issues.

Key Responsibilities:

• Manage high-volume inquiries and own cases end-to-end.
• Balance customer needs with company policies and document accurately.
• Work U.S. hours from a distraction-free home workspace.

Requirements:

• 2+ years phone-based call center experience with U.S. retail/e-commerce.
• C2 English, 40 WPM typing, reliable internet and power backup.
• Fully remote work with company-provided equipment.
• Medical, life, accident, gratuity, PTO, and family leave.
• Recognition and engagement in a structured international environment.

Partner Company

This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.