Remote ECM Territory Manager - Lead Field Care Outreach

Medzed Llc

San Leandro (CA)

On-site

USD 73,000 - 80,000

Full time

14 days+
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Job summary

MedZed is seeking an ECM Territory Manager to lead field-based outreach across Alameda County, CA. You will manage a team to reach monthly metrics, supervise Community Health Navigators, and ensure high-quality care while navigating HIPAA and regulatory requirements.

In this role you will travel 40–50% to engage partners, drive care coordination, and expand program operations. The position is full-time with a remote work component and a strong emphasis on performance and people leadership.

Qualifications

  • 3–4 years’ experience managing others in health, social, or community services.
  • High School Degree or equivalent.
  • Strong analytical skills and comfort with data, dashboards, and reporting tools.
  • Ability to manage a P&L.
  • Ability to adapt to constant change, work well under pressure in a fast-paced environment.
  • Ability to solve problems, think critically, and collaborate effectively.
  • Curious and relentless nature.
  • Understanding of patient centered care and whole person care models.

Responsibilities

  • Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals.
  • Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews as well as tracking individual productivity, growth, member engagement, quality of care and graduation.
  • Engage with community-based organizations, health plans, and other partners.
  • Provide ongoing virtual and field-based coaching and development to the field team.
  • Provide resources related to community-based opportunities with the Community Impact Partnership Program (CIPP) Director.
  • Advise Community Health Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members.
  • Problem solve issues raised by CHNs in an initiative-taking, creative manner.
  • Support program expansion, staffing needs, and operational enhancements.
  • Hire, manage and coach staff
  • Manage Profit and Loss for the territory.
  • Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory.

Skills

Team management
Data analysis
P&L management
Problem solving
Adaptability
Collaboration
Patient-centered care
Care models

Education

High School Diploma

Job description

MedZed is seeking an ECM Territory Manager to lead field-based outreach across Alameda County, CA. You will manage a team to reach monthly metrics, supervise Community Health Navigators, and ensure high-quality care while navigating HIPAA and regulatory requirements.

In this role you will travel 40–50% to engage partners, drive care coordination, and expand program operations. The position is full-time with a remote work component and a strong emphasis on performance and people leadership.

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