Remote ECM Territory Manager - Lead Field Care Outreach

Medzed Llc; San Leandro (CA); On-site; USD 73,000 - 80,000; Full time

Job summary

MedZed is seeking an ECM Territory Manager to lead field-based outreach across Alameda County, CA. You will manage a team to reach monthly metrics, supervise Community Health Navigators, and ensure high-quality care while navigating HIPAA and regulatory requirements.

In this role you will travel 40–50% to engage partners, drive care coordination, and expand program operations. The position is full-time with a remote work component and a strong emphasis on performance and people leadership.

Qualifications

• 3–4 years’ experience managing others in health, social, or community services.
• High School Degree or equivalent.
• Strong analytical skills and comfort with data, dashboards, and reporting tools.
• Ability to manage a P&L.
• Ability to adapt to constant change, work well under pressure in a fast-paced environment.
• Ability to solve problems, think critically, and collaborate effectively.
• Curious and relentless nature.
• Understanding of patient centered care and whole person care models.

Responsibilities

• Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals.
• Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews as well as tracking individual productivity, growth, member engagement, quality of care and graduation.
• Engage with community-based organizations, health plans, and other partners.
• Provide ongoing virtual and field-based coaching and development to the field team.
• Provide resources related to community-based opportunities with the Community Impact Partnership Program (CIPP) Director.
• Advise Community Health Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members.
• Problem solve issues raised by CHNs in an initiative-taking, creative manner.
• Support program expansion, staffing needs, and operational enhancements.
• Hire, manage and coach staff
• Manage Profit and Loss for the territory.
• Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory.

Skills

Team management

Data analysis

P&L management

Problem solving

Adaptability

Collaboration

Patient-centered care

Care models

Education

High School Diploma

Job description

MedZed is seeking an ECM Territory Manager to lead field-based outreach across Alameda County, CA. You will manage a team to reach monthly metrics, supervise Community Health Navigators, and ensure high-quality care while navigating HIPAA and regulatory requirements.

In this role you will travel 40–50% to engage partners, drive care coordination, and expand program operations. The position is full-time with a remote work component and a strong emphasis on performance and people leadership.