Remote East Coast Applications Scientist – NGS & Bio

Oxford Nanopore Technologies; United States; Remote; USD 84,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Commuter benefits

Job summary

Oxford Nanopore Technologies is seeking a Technical Applications Scientist for the East Coast to support Technical Services across the Northeast US, Canada and LATAM. You will provide technical guidance and application support for customers using Nanopore workflows, from design to data analysis.

The role is remote based on the East Coast (NY/NJ/PA/MA/MD) with up to 20% travel; travel and visas are required for international engagements.

Qualifications

• BSc degree in Molecular Biology, Genetics, Life Sciences, or related field.
• Strong foundation in molecular biology with NGS experience; bioinformatics is a plus.
• Strong communication skills for video and live chat.
• Proactive, coachable problem-solving mindset and willingness to learn new platforms.
• Excellent organizational skills; ability to manage multiple priorities.
• Customer-focused with strong interpersonal and communication skills.
• Spanish fluency is a plus for LATAM support.
• Travel up to 20%; occasional international travel; valid passport required.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Provide first-line applications support across the Nanopore workflow via email, phone, live chat and Zoom for post-sales customers.
• Troubleshoot technical and application-related queries and deliver effective solutions.
• Assist customers with design, workflow implementation, validation and data analysis; escalate as needed.
• Prioritize and manage multiple open cases; escalate complex issues to ensure timely resolution.
• Collaborate with internal teams to deliver an exceptional customer experience, including pre-sales support on complex accounts.
• Accurately document customer interactions and technical information in CRM systems.
• Build relationships with scientists as a trusted technical partner.
• Support field teams with first-line troubleshooting for strategic accounts.
• Participate in conferences and training sessions, including occasional training at London headquarters.

Skills

NGS experience

Bioinformatics

Scientific communication

Problem-solving

Multitasking

Customer-focused

SPANISH helpful

Education

BSc in Molecular Biology/Genetics/Life Sciences or related field

Job description

Oxford Nanopore Technologies is seeking a Technical Applications Scientist for the East Coast to support Technical Services across the Northeast US, Canada and LATAM. You will provide technical guidance and application support for customers using Nanopore workflows, from design to data analysis.

The role is remote based on the East Coast (NY/NJ/PA/MA/MD) with up to 20% travel; travel and visas are required for international engagements.