Remote Technical Applications Scientist – East Coast

Oxford Nanopore Technologies; New York (NY); Remote; USD 84,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Healthcare benefits

401(k) with company match

Disability insurance

Life insurance

Commuter benefits

Job summary

Oxford Nanopore Technologies is seeking a Technical Applications Scientist to support Technical Services across the Northeast US, Canada and LATAM. The role involves guiding customers through experimental design, product installation, data analysis, and workflow optimization, with travel up to 20% and occasional London-based training.

The ideal candidate has a BSc in Molecular Biology or related field, strong molecular biology foundations, and experience with NGS or bioinformatics.

Qualifications

• BSc degree (or equivalent) in Molecular Biology, Genetics, Life Sciences, or related field.
• NGS experience preferred; bioinformatics experience a plus.
• Strong communication of technical concepts, including over video/live chat.
• Willingness to travel up to 20% and international travel as needed.
• Authorized to work in the US without sponsorship.

Responsibilities

• Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom.
• Troubleshoot technical and application-related queries to identify customer needs and deliver solutions.
• Assist with experimental design, workflow implementation, validation and data analysis; escalate to specialists when needed.
• Prioritize and manage multiple open cases, ensuring timely resolution and high customer satisfaction.
• Collaborate with internal teams to deliver exceptional customer experience and pre-sales support when required.
• Document customer interactions and technical information in CRM systems accurately.
• Build strong relationships with scientists and researchers as a trusted technical partner.
• Support field teams with first-line troubleshooting at strategic accounts and for workflow failures.
• Participate in conferences and regional meetings; occasional training at London HQ.

Skills

Molecular biology

Genetics

Life sciences

NGS experience

Bioinformatics

Communication

Willingness to travel

US work authorization

Spanish (LATAM)

Education

BSc degree in Molecular Biology or related field

Tools

CRM systems

Job description

Oxford Nanopore Technologies is seeking a Technical Applications Scientist to support Technical Services across the Northeast US, Canada and LATAM. The role involves guiding customers through experimental design, product installation, data analysis, and workflow optimization, with travel up to 20% and occasional London-based training.

The ideal candidate has a BSc in Molecular Biology or related field, strong molecular biology foundations, and experience with NGS or bioinformatics.