Technical Applications Scientist - East Coast

Oxford Nanopore Technologies; United States; Remote; USD 84,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Commuter benefits

Job summary

Oxford Nanopore Technologies is seeking a Technical Applications Scientist for the East Coast to support Technical Services across the Northeast US, Canada and LATAM. You will provide technical guidance and application support for customers using Nanopore workflows, from design to data analysis.

The role is remote based on the East Coast (NY/NJ/PA/MA/MD) with up to 20% travel; travel and visas are required for international engagements.

Qualifications

• BSc degree in Molecular Biology, Genetics, Life Sciences, or related field.
• Strong foundation in molecular biology with NGS experience; bioinformatics is a plus.
• Strong communication skills for video and live chat.
• Proactive, coachable problem-solving mindset and willingness to learn new platforms.
• Excellent organizational skills; ability to manage multiple priorities.
• Customer-focused with strong interpersonal and communication skills.
• Spanish fluency is a plus for LATAM support.
• Travel up to 20%; occasional international travel; valid passport required.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Provide first-line applications support across the Nanopore workflow via email, phone, live chat and Zoom for post-sales customers.
• Troubleshoot technical and application-related queries and deliver effective solutions.
• Assist customers with design, workflow implementation, validation and data analysis; escalate as needed.
• Prioritize and manage multiple open cases; escalate complex issues to ensure timely resolution.
• Collaborate with internal teams to deliver an exceptional customer experience, including pre-sales support on complex accounts.
• Accurately document customer interactions and technical information in CRM systems.
• Build relationships with scientists as a trusted technical partner.
• Support field teams with first-line troubleshooting for strategic accounts.
• Participate in conferences and training sessions, including occasional training at London headquarters.

Skills

NGS experience

Bioinformatics

Scientific communication

Problem-solving

Multitasking

Customer-focused

SPANISH helpful

Education

BSc in Molecular Biology/Genetics/Life Sciences or related field

Job description

Technical Applications Scientist - East Coast

NY, United States and 5 more (Remote)

Job Description

We are looking for a Technical Applications Scientist to join our group supporting Technical Services across the Northeast US, Canada and LATAM. This is an exciting opportunity to combine your scientific expertise with outstanding customer support. Working within a collaborative, cross-functional team, you’ll provide technical guidance and application support to customers using Oxford Nanopore products and workflows.

You’ll play a key role in helping researchers successfully implement our technologies, from experimental design and product installation through to data analysis and workflow optimization. Your work will help strengthen customer relationships and support the success of groundbreaking scientific research around the world. This is a remote role based on the East Coast (ideally in the Northeast - NY, NJ, PA, MA, MD), with occasional travel (up to 20%).

Key Responsibilities

• Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers.
• Troubleshoot technical and application-related queries, identifying customer needs and delivering effective solutions.
• Support customers with experimental design, workflow implementation, validation and data analysis, and know when to elevate to specialist teams (e.g., bioinformatics).
• Prioritize and manage multiple open cases, escalating complex technical issues where appropriate to ensure timely resolution and customer satisfaction.
• Collaborate with internal technical, commercial and product teams to deliver an exceptional customer experience, including ad hoc pre-sales support on complex accounts.
• Accurately document customer interactions and technical information within our CRM systems.
• Build strong relationships with scientists and researchers, acting as a trusted technical partner.
• Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs and tool misconfigurations.
• Participate in occasional conferences, regional team meetings and hands-on training sessions, including occasional training at our London headquarters.

What We Expect From You

• BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline.
• A strong foundation in molecular biology, genetics and life sciences. Next-generation sequencing (NGS) experience is preferred; bioinformatics experience is a plus.
• Strong scientific curiosity and the ability to communicate technical concepts clearly and confidently, including over video and live chat.
• A proactive, coachable approach to problem-solving and troubleshooting, and a willingness to learn new platforms and take feedback.
• Excellent organizational skills and the ability to manage multiple priorities.
• Customer-focused, with strong interpersonal and communication skills. Customer-facing or technical support experience is preferred.
• Spanish fluency is a plus, as our team supports customers in LATAM.
• Willingness to travel (up to 20%), including occasional international travel; a valid passport is required.
• Must be authorized to work in the U.S. without current or future sponsorship.

About Us

Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterize the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

The salary for this role is between $84,000 and $95,000 USD. The salary offered will reflect the skills and experience of the candidate. Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance. Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

We are proud to be an equal opportunity employer. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require an accommodation to complete the application or interview process, please contact [e-mail]

About Us

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.