Technical Applications Scientist - East Coast

Oxford Nanopore Technologies; New York (NY); À distance; USD 84 000 - 95 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Stock options

Healthcare benefits

401(k) with company match

Disability insurance

Life insurance

Commuter benefits

Résumé du poste

Oxford Nanopore Technologies is seeking a Technical Applications Scientist to support Technical Services across the Northeast US, Canada and LATAM. The role involves guiding customers through experimental design, product installation, data analysis, and workflow optimization, with travel up to 20% and occasional London-based training.

The ideal candidate has a BSc in Molecular Biology or related field, strong molecular biology foundations, and experience with NGS or bioinformatics.

Qualifications

• BSc degree (or equivalent) in Molecular Biology, Genetics, Life Sciences, or related field.
• NGS experience preferred; bioinformatics experience a plus.
• Strong communication of technical concepts, including over video/live chat.
• Willingness to travel up to 20% and international travel as needed.
• Authorized to work in the US without sponsorship.

Responsabilités

• Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom.
• Troubleshoot technical and application-related queries to identify customer needs and deliver solutions.
• Assist with experimental design, workflow implementation, validation and data analysis; escalate to specialists when needed.
• Prioritize and manage multiple open cases, ensuring timely resolution and high customer satisfaction.
• Collaborate with internal teams to deliver exceptional customer experience and pre-sales support when required.
• Document customer interactions and technical information in CRM systems accurately.
• Build strong relationships with scientists and researchers as a trusted technical partner.
• Support field teams with first-line troubleshooting at strategic accounts and for workflow failures.
• Participate in conferences and regional meetings; occasional training at London HQ.

Connaissances

Molecular biology

Genetics

Life sciences

NGS experience

Bioinformatics

Communication

Willingness to travel

US work authorization

Spanish (LATAM)

Formation

BSc degree in Molecular Biology or related field

Outils

CRM systems

Description du poste

Technical Applications Scientist - East Coast

NY, United States and 5 more (Remote)

Job Description

We are looking for a Technical Applications Scientist to join our group supporting Technical Services across the Northeast US, Canada and LATAM. This is an exciting opportunity to combine your scientific expertise with outstanding customer support. Working within a collaborative, cross-functional team, you’ll provide technical guidance and application support to customers using Oxford Nanopore products and workflows.

You’ll play a key role in helping researchers successfully implement our technologies, from experimental design and product installation through to data analysis and workflow optimization. Your work will help strengthen customer relationships and support the success of groundbreaking scientific research around the world. This is a remote role based on the East Coast (ideally in the Northeast - NY, NJ, PA, MA, MD), with occasional travel (up to 20%).

Key Responsibilities

• Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers.
• Troubleshoot technical and application-related queries, identifying customer needs and delivering effective solutions.
• Support customers with experimental design, workflow implementation, validation and data analysis, and know when to escape to specialist teams (e.g., bioinformatics).
• Prioritize and manage multiple open cases, escalating complex technical issues where appropriate to ensure timely resolution and customer satisfaction.
• Collaborate with internal technical, commercial and product teams to deliver an exceptional customer experience, including ad hoc pre-sales support on complex accounts.
• Accurately document customer interactions and technical information within our CRM systems.
• Build strong relationships with scientists and researchers, acting as a trusted technical partner.
• Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs and tool misconfigurations.
• Participate in occasional conferences, regional team meetings and hands-on training sessions, including occasional training at our London headquarters.

What We Expect From You

• BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline.
• A strong foundation in molecular biology, genetics and life sciences. Next-generation sequencing (NGS) experience is preferred; bioinformatics experience is a plus.
• Strong scientific curiosity and the ability to communicate technical concepts clearly and confidently, including over video and live chat.
• A proactive, coachable approach to problem-solving and troubleshooting, and a willingness to learn new platforms and take feedback.
• Excellent organizational skills and the ability to manage multiple priorities.
• Customer-focused, with strong interpersonal and communication skills. Customer-facing or technical support experience is preferred.
• Spanish fluency is a plus, as our team supports customers in LATAM.
• Willingness to travel (up to 20%), including occasional international travel; a valid passport is required.
• Must be authorized to work in the U.S. without current or future sponsorship.

About Us

Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterize the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

The salary for this role is between $84,000 and $95,000 USD. The salary offered will reflect the skills and experience of the candidate. Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance. Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short‑term and long‑term disability coverage, basic life insurance, and commuter benefits to name a few.

We are proud to be an equal opportunity employer. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you require an accommodation to complete the application or interview process, please contact [e-mail]

About Us

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.