Remote E-commerce Operations Lead

Placements24; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Placements24 is seeking a detail‑oriented Remote E-commerce Operations Coordinator to support daily online sales processes. You will oversee order fulfillment, inventory checks, and customer support liaison while collaborating with internal teams and external partners from the comfort of a remote workspace.

The ideal candidate has 2–3 years in e‑commerce operations, strong Excel skills, and familiarity with Shopify/Magento.

Qualifications

• Bachelor's or Associate degree in business, logistics or supply chain.
• 2–3 years experience in e‑commerce operations, logistics or admin.
• Familiar with Shopify, Magento and order management systems.
• Proficient in Microsoft Excel.

Responsibilities

• Coordinate the end-to-end e‑commerce order fulfillment process.
• Monitor inventory across all online channels and communicate needs to teams.
• Liaise with 3PL providers to ensure timely shipments.
• Manage customer service inquiries related to orders, shipping, and returns.
• Process returns and exchanges per company policy.
• Maintain product information accuracy on the e‑commerce site.
• Generate reports on order volume, fulfillment times, and inventory.
• Identify bottlenecks and support process improvements.
• Assist in implementing new e‑commerce initiatives and system updates.
• Ensure compliance with regulations and company procedures.

Skills

Organizational skills

Attention to detail

Communication skills

Time management

Problem-solving

Remote work management

Education

Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

Shopify

Magento

Order management systems

Excel

Job description

Placements24 is seeking a detail‑oriented Remote E-commerce Operations Coordinator to support daily online sales processes. You will oversee order fulfillment, inventory checks, and customer support liaison while collaborating with internal teams and external partners from the comfort of a remote workspace.

The ideal candidate has 2–3 years in e‑commerce operations, strong Excel skills, and familiarity with Shopify/Magento.