Remote E-commerce Operations Coordinator - WhatJobs Direct

Placements24; United States; A distancia; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible schedule

Descripción de la vacante

Placements24 is seeking a detail‑oriented Remote E-commerce Operations Coordinator to support daily online sales processes. You will oversee order fulfillment, inventory checks, and customer support liaison while collaborating with internal teams and external partners from the comfort of a remote workspace.

The ideal candidate has 2–3 years in e‑commerce operations, strong Excel skills, and familiarity with Shopify/Magento.

Formación

• Bachelor's or Associate degree in business, logistics or supply chain.
• 2–3 years experience in e‑commerce operations, logistics or admin.
• Familiar with Shopify, Magento and order management systems.
• Proficient in Microsoft Excel.

Responsabilidades

• Coordinate the end-to-end e‑commerce order fulfillment process.
• Monitor inventory across all online channels and communicate needs to teams.
• Liaise with 3PL providers to ensure timely shipments.
• Manage customer service inquiries related to orders, shipping, and returns.
• Process returns and exchanges per company policy.
• Maintain product information accuracy on the e‑commerce site.
• Generate reports on order volume, fulfillment times, and inventory.
• Identify bottlenecks and support process improvements.
• Assist in implementing new e‑commerce initiatives and system updates.
• Ensure compliance with regulations and company procedures.

Conocimientos

Organizational skills

Attention to detail

Communication skills

Time management

Problem-solving

Remote work management

Educación

Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Herramientas

Shopify

Magento

Order management systems

Excel

Descripción del empleo

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Operations Coordinator to support their online retail business. This role is crucial for ensuring the smooth and efficient execution of day-to-day e-commerce operations, from order processing and fulfillment to inventory management and customer support liaison. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of e-commerce platforms and logistics. As a fully remote position, you will collaborate with internal teams and external partners to optimize operational workflows and enhance the overall online customer experience. We are looking for an individual who can meticulously manage operational tasks, identify areas for process improvement, and contribute to the seamless growth of our client's online sales channels. This is an excellent opportunity to gain hands‑on experience in e-commerce operations within a dynamic retail environment, all while enjoying the flexibility of working from home. Your contributions will be vital in maintaining high levels of customer satisfaction and operational efficiency for the brand's digital presence.

Key Responsibilities

• Coordinate the end-to-end e-commerce order fulfillment process.
• Monitor inventory levels across all online channels and communicate needs to relevant teams.
• Liaise with third-party logistics (3PL) providers to ensure timely and accurate shipments.
• Manage customer service inquiries related to orders, shipping, and returns, escalating complex issues.
• Process returns and exchanges efficiently, ensuring adherence to company policies.
• Assist in maintaining product information accuracy on the e-commerce website.
• Generate and analyze operational reports on order volume, fulfillment times, and inventory status.
• Identify and troubleshoot operational bottlenecks or issues affecting the online customer experience.
• Support the implementation of new e-commerce initiatives and system updates.
• Ensure compliance with all relevant regulations and company procedures.

Requirements

• Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 2-3 years of experience in e-commerce operations, logistics, or a related administrative role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Problem‑solving skills and a proactive approach to task completion.
• Understanding of inventory management principles.
• Ability to adapt to a fast‑paced and evolving work environment.

Benefits

• This is a fully remote position offering significant flexibility and work-life balance. Our client provides a competitive salary and a comprehensive benefits package, including health insurance and retirement contributions. Opportunities for professional development and learning within the e-commerce and operations fields are available. You will be an integral part of a supportive and collaborative remote team, contributing directly to the success of the company's online ventures.