Remote E-commerce Retail Assistant

Placements24; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working hours

Remote position with location-independ

Professional development opportunities

Job summary

Placements24 is seeking a proactive Remote E-commerce Retail Assistant to support online sales operations. You will manage product listings, process orders, and deliver excellent customer service from a remote setting, contributing to growth of the online store.

The role emphasizes strong communication, organization, and a proactive approach in a remote-first environment, with chances to develop skills in e-commerce and digital retail.

Qualifications

• Experience in e-commerce support or online retail administration, preferably remote.
• Familiarity with Shopify or WooCommerce and order management systems.
• Excellent written and verbal communication skills for customer interaction.
• Strong organizational skills and ability to multitask remotely.

Responsibilities

• Manage and update e-commerce product listings, including descriptions, pricing, and imagery.
• Process online customer orders accurately and coordinate with fulfillment teams.
• Respond to customer inquiries via email, chat, or phone with timely support.
• Assist with website maintenance and ensure a positive user experience.
• Monitor online sales performance and assist with reporting on key metrics.
• Contribute to marketing by ensuring product information is up-to-date and appealing.

Skills

E-commerce support

Communication skills

Organizational skills

Remote work mindset

Tools

Shopify

WooCommerce

Online order management systems

Job description

About the Role

Our client is seeking a proactive and detail-oriented Remote E-commerce Retail Assistant to support their online sales operations. This role involves managing product listings, processing online orders, and providing excellent customer support to their digital clientele. You will be an integral part of the e-commerce team, working from a remote location to ensure a seamless online shopping experience. This is an ideal opportunity for an organized and tech-savvy individual to thrive in a flexible, remote-first environment and contribute to the growth of an online retail business.

Key Responsibilities

• Manage and update e-commerce product listings, including descriptions, pricing, and imagery.
• Process online customer orders accurately and efficiently, coordinating with fulfillment teams.
• Respond to customer inquiries via email, chat, or phone, providing timely and helpful support.
• Assist with website maintenance and ensure a positive user experience for online shoppers.
• Monitor online sales performance and assist with reporting on key metrics.
• Contribute to marketing efforts by ensuring product information is up-to-date and appealing.

Requirements

• Previous experience in e-commerce support, online retail administration, or a similar role, preferably remote.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and online order management systems.
• Excellent written and verbal communication skills for customer interaction.
• Strong organizational skills and the ability to manage multiple tasks in a remote setting.
• Familiarity with digital marketing concepts and basic website management.
• A proactive approach and a commitment to providing outstanding customer service.

Benefits

• Competitive salary for a remote position.
• Flexible working hours and location independence.
• Opportunities for professional development in e-commerce and digital retail.
• Contribution to a growing online retail brand.
• A supportive and collaborative virtual team environment.