Support Consultant

Togetherwork Holdings, LLC; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% Employer paid short/long termdisb

401(k) company match up to 4%

Flexible paid personal/vacation time

10 sick days

10 company paid holidays

12 weeks paid parental leave

Job summary

Togetherwork Holdings, LLC is seeking an experienced SaaS technical support professional to provide expert assistance for our Dynamics 365-based platform. You will serve as the primary contact for customer issues and collaborate with clients and internal teams to resolve complex problems.

The role emphasizes troubleshooting Dynamics 365, handling tickets promptly, and documenting resolutions. Strong communication skills and the ability to manage multiple issues are essential for success.

Qualifications

• 1+ years of experience supporting SaaS applications (Dynamics 365 or Salesforce preferred).
• 3+ years of experience in a technical support role.
• Strong problem solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset is essential.

Responsibilities

• Provide technical support and troubleshooting for Togetherwork’s platform for Microsoft Dynamics 365-based software and related applications.
• Serve as the primary point of contact for customer support requests.
• Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.
• Troubleshoot customer issues related to Dynamics 365 and integrated partner applications.
• Respond to support tickets and emails in a timely manner.
• Diagnose software defects and configuration issues.
• Create detailed documentation and escalate complex issues when necessary.
• Collaborate within internal and external teams.
• Assist customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

Skills

SaaS support

Dynamics 365 or Salesforce experience

Technical support

Problem solving

Written and verbal communication

Multitasking

Customer-focused mindset

Tools

Microsoft Dynamics 365

Salesforce

Job description

Location: Remote (US- Eastern/Central preferred)

What You’ll Do:

• Provide technical support and troubleshooting forTogetherwork’splatformforMicrosoft Dynamics 365-based softwareand related applications.
• Serve as the primary point of contact for customer support requests.
• Communicateand collaborateeffectively with clients and internal teams toidentify,analyzeand resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.

Responsibilities for this role include:

• Troubleshooting customer issuesrelated toDynamics 365 andintegrated partnerapplications.
• Responding to support ticketsand emailsin a timely manner.
• Diagnosing software defects and configuration issues.
• Creating detailed documentation and escalating complex issues when necessary.
• Collaborate withinternal and external
• Assistingcustomers with system configuration and best practices.
• Leadcalls with customers toreviewand document issues.

What You’ll Bring:

• 1+ years of experience supporting SaaS applications,Microsoft Dynamics365or Sales Forceexperience (preferred).
• 3+ years of experience inatechnical supportrole.
• Strongproblem solving,troubleshooting,and analytical skills.
• Excellent written and verbal communicationskills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

• $55,000- $60,000

Inclusion and Diversity:

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.