Support Consultant

Togetherwork; Austin (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid disability

Employer-paid life and AD&D

401(k) with company match

Paid time off & holidays

Parental leave

Job summary

Togetherwork is seeking a responsive technical support professional to assist customers using Dynamics 365-based software and related applications. You will be the primary contact for support requests and collaborate with clients and internal teams to identify, analyze, and resolve issues.

Ideal candidates have 3+ years in technical support, familiarity with SaaS platforms, and strong communication skills. This remote role offers competitive benefits and a focus on customer satisfaction.

Qualifications

• 1+ years supporting SaaS applications; Dynamics 365 or Salesforce experience preferred.
• 3+ years in a technical support role.
• Experience using AI tools in service delivery preferred.
• Strong problem-solving, troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset.

Responsibilities

• Troubleshoot issues for Dynamics 365 and integrated partner apps.
• Respond to support tickets and emails promptly.
• Diagnose software defects and configuration issues.
• Create documentation and escalate complex issues when needed.
• Collaborate with internal and external teams.
• Assist customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

Skills

SaaS support

Dynamics 365 experience

Salesforce experience

AI tools usage

Problem solving

Communication skills

Multitasking

Zendesk

Tools

Zendesk

Job description

Location: Remote (US- Eastern/Central preferred)

What You'll Do:

• Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.
• Serve as the primary point of contact for customer support requests.
• Communicate and collaborate effectively with clients and internal teams to identify, analyse and resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.

Responsibilities for this role include:

• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.
• Responding to support tickets and emails in a timely manner.
• Diagnosing software defects and configuration issues.
• Creating detailed documentation and escalating complex issues when necessary.
• Collaborate with internal and external
• Assisting customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

What You'll Bring:

• 1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).
• 3+ years of experience in a technical support role.
• Experience using AI tools in a service delivery highly preferred.
• Strong problem solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset.
• Zendesk preferred

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$55,000- $60,000

Inclusion and Diversity:

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here