Remote Donor Journey Architect

Jobgether; United States; Remote; USD 78,000 - 88,000; Full time

Job summary

Partner Organization in the United States seeks a Donor Lifecycle Engagement Strategist to design and optimize automated email journeys and cross-channel communications for donor segments. You will collaborate with Marketing, Fundraising, Digital, and Analytics teams to turn insights into actionable workflows and measurable engagement initiatives.

Responsibilities include building journeys, maintaining data quality, and driving improvements to donor engagement, retention, and revenue through

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in email marketing, marketing automation, donor/customer journeys.
• Experience building multi-step automated journeys with Salesforce Marketing Cloud or similar.
• 2-3 years in email production, segmentation, personalization, QA, and reporting.
• Experience managing cross-functional projects with multiple stakeholders.
• Translate objectives and insights into clear workflows and requirements.
• Strong written and verbal communication skills.
• Familiarity with SFMC Journey Builder, Email Studio, Automation Studio, Klaviyo.
• Nonprofit fundraising or donor lifecycle experience is a plus.

Responsibilities

• Build and optimize donor journeys with measurable engagement.
• Configure and maintain multi-step email journeys on SFMC or Klaviyo.
• Define audience segments, exclusions, and personalization requirements.
• Perform end-to-end QA for audience, consent, links, tracking, and delivery.
• Monitor campaigns and resolve data/content delivery issues.
• Maintain journey maps and governance documentation.
• Lead project plans, schedules, and launch checklists.
• Support donor qualification and handoffs to fundraising teams.
• Coordinate cross-channel communications for a consistent experience.
• Collaborate with creative teams on production requirements.

Skills

Email marketing

Marketing automation

Donor lifecycle

Cross-functional collaboration

Data analysis

Project management

HTML/CSS for email

Salesforce Marketing Cloud

Klaviyo

Nonprofit fundraising knowledge

Education

Bachelor's degree in Marketing, Communications, Business, Fundraising, or related field

Tools

Salesforce Marketing Cloud

Klaviyo

CRM systems

Job description

Partner Organization in the United States seeks a Donor Lifecycle Engagement Strategist to design and optimize automated email journeys and cross-channel communications for donor segments. You will collaborate with Marketing, Fundraising, Digital, and Analytics teams to turn insights into actionable workflows and measurable engagement initiatives.

Responsibilities include building journeys, maintaining data quality, and driving improvements to donor engagement, retention, and revenue through