Remote Donation Support Specialist (Mid Shift)

Lifeline of Ohio; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Generous PTO

Holidays & Family leave

Wellness benefits

Job summary

Lifeline of Ohio is seeking a Donation Support Services Coordinator - Mid Shift. This full-time, remote role supports organ, eye, and tissue donation across multiple stakeholders, ensuring compliant processes and clear family education.

The position involves mid shifts and coordination with hospital staff, coroners, and tissue processors. The DSS Coordinator verifies donor information, communicates with partners, and maintains meticulous case documentation while upholding Lifeline of Ohio's

Qualifications

• Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred.
• 2+ years experience working in a call center environment or a relevant combination of education and experience.
• Able to work mid shift hours.

Responsibilities

• Obtains and enters patient medical and social information from partners.
• Communicates with internal and external stakeholders about referrals and cases.
• Keeps external partners updated and follows up as needed.
• Assesses donor suitability and interacts with state registries or organ procurement orgs.
• Coordinates authorization and UDRAI process for potential donors.
• Maintains documentation and follows governing agency guidelines.
• Works with quality and regulatory teams to ensure documentation standards.

Education

Healthcare field certification or related degree

2+ years call center experience

Mid shift availability

Remote work in a healthcare setting

Detail-oriented with accurate data entry

Job description

Lifeline of Ohio is seeking a Donation Support Services Coordinator - Mid Shift. This full-time, remote role supports organ, eye, and tissue donation across multiple stakeholders, ensuring compliant processes and clear family education.

The position involves mid shifts and coordination with hospital staff, coroners, and tissue processors. The DSS Coordinator verifies donor information, communicates with partners, and maintains meticulous case documentation while upholding Lifeline of Ohio's