Remote Divisional Lead - Technology & Strategy

Jones Lang LaSalle Incorporated; New York (NY); Remote; USD 275,000 - 350,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) seeks a WPM Divisional Lead to own the complete Tier 1 client lifecycle from pursuit to renewal, serving as the single trusted advisor across engineering, HSSE, sourcing and platform teams. This role demands strategic oversight, cross-functional leadership and strong P&L awareness in a dynamic real estate services environment.

The successful candidate will coordinate multi-year transitions, align internal operations with external KPIs, and mentor Workplace Success Leads

Responsibilities

• Serve as single point of accountability for the complete Tier 1 client lifecycle - pursuit through renewal
• Build and maintain trusted advisor relationships with client C-suite
• Maintain institutional knowledge and relationship context as accounts evolve across phases
• Eliminate "tell your story again" friction through lifecycle continuity
• Independent oversight of account health
• Support account profitability, margin performance, and budget management for Tier 1 portfolio and Tier 2 and 3 if needed.
• Monitor financials via Nexus (Momentum + PeopleSoft) for top 30 accounts
• Drive Revenue/Margin Optimization: support efforts to convert MTS to a standalone P&L; shift to outcome-based and "by-the-drink" pricing models
• Support WSL with transition budget management >5M with rigorous cost control
• Review share-of-wallet for cross-sell and organic growth opportunities
• Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams
• Implement early warning systems and proactive escalation protocols
• Provide oversight for JCAP compliance; serve as escalation point for JCAP roadblocks
• Address "watermelon effect" - align internal operational reality with external KPI reporting
• Identification of cost-saving and efficiency opportunities
• Process design, standardization, and best-practice rollout
• Risk identification and mitigation strategy design
• Facilitation of cross-functional issue resolution (sales, ops, accounts)
• Coach and mentor Workplace Success Leads managing Tier 2/3 accounts and supporting Tier 1 accounts
• Support and ensure Account Directors are ready for tactical execution and BAU ownership
• Support WPM Professional Development Program and IFMA certification programs
• Champion skilled trades pipeline development and workforce sustainability
• Partner with BI Lead for predictive account signals, relationship health scores, and cross-sell intelligence
• Leverage Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P
• Navigate data quality challenges across JLL systems with an innovation mindset
• Embrace emerging technologies including AI tools to drive efficiency
• Represent JLL at industry events and conferences
• Contribute to "One JLL" brand and Accelerate 2030 vision
• Complete media training for external press representation

Job description

Jones Lang LaSalle (JLL) seeks a WPM Divisional Lead to own the complete Tier 1 client lifecycle from pursuit to renewal, serving as the single trusted advisor across engineering, HSSE, sourcing and platform teams. This role demands strategic oversight, cross-functional leadership and strong P&L awareness in a dynamic real estate services environment.

The successful candidate will coordinate multi-year transitions, align internal operations with external KPIs, and mentor Workplace Success Leads