WPM Divisional Lead (WDL) - Technology Division

Jones Lang LaSalle Incorporated

Seattle (WA)

On-site

USD 180,000 - 260,000

Full time

4 days ago

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Job summary

Jones Lang LaSalle Incorporated is seeking a WPM Divisional Lead in the United States to own the complete account lifecycle from pursuit through multi-year renewal. You will act as the continuity thread across divisions, engineering, HSSE, sourcing, and platform teams, aligning workstreams with a Team Captain mindset and providing strategic oversight at Tier 2/3 levels.

In this senior leadership role, you will oversee P&L, drive revenue/margin optimization, and mentor Workplace Success Leads,

Qualifications

Proven ability to own full client lifecycle from pursuit to renewal.
Strong cross-functional leadership across sales, operations, and engineering.
Comfort with executive-level relationship management and strategic advising.

Responsibilities

Own Tier 1 client lifecycle from pursuit through renewal.
Build trusted advisor relationships with client C-suite.
Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams.
Drive P&L accountability and cost control for large accounts.
Lead and mentor Workplace Success Leads (WSL) and onboarding teams.

Skills

Strategic account ownership

Financial acumen

Executive presence

Change leadership

Tools

Monday.com

Nexus

Corrigo

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

The WPM Divisional Lead is a strategic lifecycle ownership role designed to eliminate the traditional fragmented handoff model in client account management. Operating as the "continuity thread," the WDL serves as a single trusted advisor who owns the complete account life cycle from initial pursuit through multi-year renewal - ensuring clients never have to "tell your story again." The WDL functions as the "glue" across divisions, engineering, HSSE, sourcing, and platform teams - connecting workstreams with a Team Captain mentality rather than a command-and-control approach. At Tier 1, the WDL carries full lifecycle ownership. At Tier 2 and Tier 3, the WDL provides strategic oversight and mentorship to Workplace Success Leads (WSL)..

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Core Responsibilities

Strategic Account Ownership

Serve as single point of accountability for the complete Tier 1 client lifecycle - pursuit through renewal

Build and maintain trusted advisor relationships with client C-suite, understanding long-term business drivers

Maintain institutional knowledge and relationship context as accounts evolve across phases

Eliminate "tell your story again" friction through lifecycle continuity

Independent oversight of account health

P&L & Financial Accountability

Support account profitability, margin performance, and budget management for Tier 1 portfolio and Tier 2 and 3 if needed.

Monitor financials via Nexus (Momentum + PeopleSoft) for top 30 accounts

Drive Revenue/Margin Optimization: support efforts to convert MTS to a standalone P&L; shift to outcome-based and "by-the-drink" pricing models

Support WSL with transition budget management >$5M with rigorous cost control

Review share-of-wallet for cross-sell and organic growth opportunities

Operational Excellence

Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams

Implement early warning systems and proactive escalation protocols

Provide oversight for JCAP compliance; serve as escalation point for JCAP roadblocks

Address "watermelon effect" - align internal operational reality with external KPI reporting

Identification of cost-saving and efficiency opportunities

Process design, standardization, and best-practice rollout

Risk identification and mitigation strategy design

Facilitation of cross-functional issue resolution (sales, ops, accounts)

Talent Development & Team Leadership

Coach and mentor Workplace Success Leads managing Tier 2/3 accounts and supporting Tier 1 accounts

Support and ensure Account Directors are ready for tactical execution and BAU ownership

Support WPM Professional Development Program and IFMA certification programs

Champion skilled trades pipeline development and workforce sustainability

Technology & Data Intelligence

Partner with BI Lead for predictive account signals, relationship health scores, and cross-sell intelligence

Leverage Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P

Navigate data quality challenges across JLL systems with an innovation mindset

Embrace emerging technologies including AI tools to drive efficiency

Thought Leadership & Brand

Represent JLL at industry events and conferences

Contribute to "One JLL" brand and Accelerate 2030 vision

Complete media training for external press representation

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Lifecycle Phase Engagement

Pursuit

Tier 1: Partner with Sales & Solutions Development to validate operational feasibility; provide CRB oversight to prevent unrealistic transition timelines; begin building client C-suite relationships. Support WSL as needed.

Tier 2/3: Provide strategic guidance to Workplace Success Leads (WSL), Senior Onboarding Leads (SOL) and Onboarding Leads (OL) on pursuit content and pricing template execution

Mobilization

Tier 1: Support WSL with the development of comprehensive transition plans, scope definition, schedule, budget (>$5M), and success criteria; establish governance structure; partner with CARE Team on change management

Tier 2/3: Provide oversight and escalation support to Workplace Success Leads (WSL), Senior Onboarding Leads (SOL) and Onboarding Leads (OL) leading mobilization

Transition

Tier 1: Support WSL and SOL in execution of transition plans maintain continuous client communication; leverage Monday.com RAG dashboards for progress tracking

Tier 2/3: Serve as escalation point as needed;

Stabilization

Tier 1: Support WSL with post-go-live stabilization; support Account Directors on BAU handoff;

Tier 2/3: Provide executive oversight to Senior Onboarding Leads (SOL) and Onboarding Leads (OL) as needed

BAU / Account Operations & Renewal

Tier 1: Serve as trusted advisor to client C-suite; support Health Checks at ~6 months; support QBRs alongside Account Directors; support P&L; prepare clients for renewal via Future Fit program beginning 18-24 months in advance

Tier 2/3: Provide strategic oversight as needed; escalation systemic issues to Division Managing Directors

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Core Competencies

Strategic Thinking: Connects client business objectives to JLL delivery capabilities across a multi-year lifecycle, anticipating needs before they become issues

Financial Acumen: Supports P&L performance, transition budget management, and revenue optimization with fluency in Nexus and outcome-based pricing models

Executive Presence: Builds and sustains trusted relationships with client C-suite and JLL Division leadership, operating with credibility and confidence at the highest levels

Leading Without Authority: Aligns and mobilizes cross-functional teams across engineering, HSSE, sourcing, and platform without direct reporting lines - a "Team Captain," not a regulator

Change Leadership: Guides client organizations through significant workplace transformations using structured change management principles in partnership with the CARE Team

Coaching & Development: Grows Account Directors and COET Success Leads through deliberate mentorship, delegation, and feedback - building the next generation of WPM leaders

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Key Working Relationships: