District Success & Renewal Growth Manager

Navigate360 Llc; Richfield Township (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Navigate360 Llc is seeking a District Success Manager to act as the primary post-implementation relationship owner for districts, driving onboarding, product adoption, and ongoing support. You will own and close renewals and expansion revenue, coordinating with the Account Executive to identify opportunities based on usage trends and district needs.

This role requires managing renewals end-to-end, maintaining health scores, and providing ROI demonstrations to district decision-makers.

Qualifications

• Bachelor’s Degree; or equivalent experience.
• 2-4 years of experience in customer success, account management, or a client-facing role, ideally in SaaS or technology solutions.
• Experience managing renewals or a revenue-bearing book of business, including forecasting and contract negotiation.

Responsibilities

• Act as the primary post-sale relationship owner for assigned districts, ensuring onboarding and product adoption.
• Own and close contract renewals for assigned districts with proactive, consultative renewal management.
• Own expansion revenue within districts by upselling seats, sites, and enhancements to current Navigate360 solutions.
• Forecast renewal and expansion revenue in Salesforce and maintain accurate opportunity stages and close dates.
• Conduct regular check-ins to monitor use, provide personalized adoption guidance, and address risks.
• Lead customer enablement sessions and share best practices to maximize product value.

Job description

Navigate360 Llc is seeking a District Success Manager to act as the primary post-implementation relationship owner for districts, driving onboarding, product adoption, and ongoing support. You will own and close renewals and expansion revenue, coordinating with the Account Executive to identify opportunities based on usage trends and district needs.

This role requires managing renewals end-to-end, maintaining health scores, and providing ROI demonstrations to district decision-makers.