Remote District Success Manager | Scale 50+ Districts

Daybreak Health; Los Angeles (CA); Remote; USD 85,000 - 95,000; Full time

Job summary

Daybreak Health is seeking a Customer Success Manager to own 50+ school district portfolios, ensuring fast launches, smooth operation, and ongoing referrals. You’ll onboard counselors, social workers, and school admins, train staff, troubleshoot access, and drive engagement at scale.

You’ll leverage AI and internal tools to automate repetitive tasks, analyze adoption metrics, and tailor campaigns. This role is remote in the U.S. with impact across districts and students.

Qualifications

• Experience in EdTech, education, or healthcare partnerships.
• K-12 background.
• Track record driving adoption at scale (100+ customers).
• Strong project management across multiple launches.
• Tech savvy: learns new systems quickly and troubleshoots independently.
• Excellent organization across deadlines and deliverables.
• Self-starter who sees what needs to happen.
• Strong written and verbal communication.
• Comfort turning data into insight and building simple models.

Responsibilities

• Lead district onboarding, staff activation, and dashboard training.
• Troubleshoot account access, referral submissions, and scope questions with white-glove support for strategic districts.
• Run staff trainings and info sessions that drive genuine adoption.
• Build training capacity models across cohorts to flag capacity risk.
• Set the support and engagement strategy per district with autonomy.
• Execute adoption campaigns: campus visits, emails, webinars, data-driven interventions.
• Reach teachers and parents, not just counselors and admin.
• Turn district data into action and document work in shared tools.

Skills

Onboarding

Live training

Adoption campaigns

Project management

Data analysis

Troubleshooting

AI fluency

Cross-functional

Communication

Documentation

K-12 background

Mindset: self-starter

Mentally health/SEL exposure

CRM experience

Education

K-12 background

Tools

Notion

Google Docs

Google Slides

Job description

Daybreak Health is seeking a Customer Success Manager to own 50+ school district portfolios, ensuring fast launches, smooth operation, and ongoing referrals. You’ll onboard counselors, social workers, and school admins, train staff, troubleshoot access, and drive engagement at scale.

You’ll leverage AI and internal tools to automate repetitive tasks, analyze adoption metrics, and tailor campaigns. This role is remote in the U.S. with impact across districts and students.