Customer Success Manager

Daybreak Health; Chicago (IL); A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Daybreak Health is hiring a Customer Success Manager who will own a portfolio of 50+ school districts, ensuring fast launches, smooth operation, and ongoing referrals. You’ll work with counselors, social workers, and school admins to equip them with tools and training, using AI to automate repetitive tasks.

This role emphasizes scalable onboarding, staff training, adoption campaigns, data analysis, and proactive engagement per district, with autonomy to tailor strategies.

Formación

• Experience onboarding districts and campuses.
• Ability to run staff trainings for adult learners.
• Experience executing adoption and engagement campaigns.
• Strong project management across multiple launches.
• Data analysis and simple modeling for pacing and capacity.
• Independent technical troubleshooting with minimal guidance.
• Practical AI fluency for drafting, analysis, and pattern spotting.
• Excellent written and verbal communication.

Responsabilidades

• Lead district onboarding, staff activation, and dashboard training.
• Troubleshoot account access, submissions, and scope questions with white-glove support.
• Run trainings and info sessions to drive adoption.
• Build capacity models to flag risk before delays.
• Set district support strategy with autonomy on approach.
• Execute campaigns: campus visits, emails, webinars, data-driven interventions.
• Find ways to reach teachers and parents beyond counselors.
• Monitor leading indicators and elevate signals to prevent delays.
• Document district data in shared tools to compound team impact.
• Use AI to build personalized training decks and district talk tracks.
• Review activation pacing and referral trends with AI to focus on districts needing help.
• Share learnings at weekly GTM meetings with AI fluency as a practice.

Conocimientos

District onboarding

Staff training

Adoption campaigns

Project management

Data analysis

Troubleshooting

AI fluency

Cross-functional collaboration

Strong communication

Descripción del empleo

Customer Success Manager

Daybreak Health | 100% Remote | Full-time

Job Description

Job Description

About The Role

You’ll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.

About Daybreak Health

Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we’re closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they’re actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We’re backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.

What You’ll Do

• Lead district onboarding, staff activation, and dashboard training
• Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
• Run staff trainings and info sessions that get people genuinely bought in
• Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
• Set the support and engagement strategy per district, with real autonomy to choose the approach
• Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
• Find creative ways to reach teachers and parents, not just counselors and admin
• Watch leading indicators like non-contributor district rates and elevate a rising rate as a structural signal, not a seasonal dip
• Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
• Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
• Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
• Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

Skills

• District and campus onboarding and implementation
• Live training and facilitation for adult learners
• Adoption and engagement campaign execution
• Project management across many concurrent launches
• Data analysis and simple modeling (capacity, pacing, funnel)
• Independent technical troubleshooting
• Practical AI fluency for drafting, analysis, and pattern-spotting
• Cross-functional collaboration
• Strong written and verbal communication