Remote District Service Manager - HPC/AI Field Ops

Hewlett Packard Enterprise; Central City (CO); A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a HPC/AI BU District Service Manager. This remote role oversees on-site technical teams, manages customer relationships, and drives service delivery across multiple sites. Regular site visits and a ~35% travel requirement are expected.

Candidates should have 5–10 years in customer support in technical environments with proven managerial abilities, plus a Bachelor’s degree or equivalent experience. Strong communication is essential.

Formación

• Bachelor’s degree preferred or equivalent experience.
• 5–10 years of related customer support experience in a technical environment with managerial abilities.
• 3–10 years of small to medium team leadership (3–25 people).
• Strong communication and relationship-building skills with peers, staff, leaders, and customers.

Responsabilidades

• Plan, direct, and monitor operational activities of a technical on-site team.
• Coordinate customer escalations and issues across field teams.
• Provide guidance on process improvements aligned with business strategy.
• Ensure full understanding of service contracts and terms.
• Identify and close risks to SLA and customer satisfaction.
• Manage KPIs and provide routine status updates to the Geo Lead.
• Maintain relationships with customers and sales teams; site visits with travel.

Conocimientos

Team leadership

Customer relationship

Project coordination

Operational planning

Communication

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Hewlett Packard Enterprise is seeking a HPC/AI BU District Service Manager. This remote role oversees on-site technical teams, manages customer relationships, and drives service delivery across multiple sites. Regular site visits and a ~35% travel requirement are expected.

Candidates should have 5–10 years in customer support in technical environments with proven managerial abilities, plus a Bachelor’s degree or equivalent experience. Strong communication is essential.