Remote District Parts & Service Specialist

Doosan Bobcat North America, Inc.; Minneapolis (MN); Remote; USD 60,000 - 83,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid vacation

Job summary

Doosan Bobcat North America, Inc. seeks a District Parts and Service Specialist to strengthen dealer engagement and customer support in an assigned dealer portfolio.

This remote-based role focuses on proactive outreach, issue resolution, and program reinforcement via virtual and phone-based engagement. In partnership with district leadership, you will ensure consistent execution of parts and service programs, identify capability gaps, and coach dealers toward improved performance and service

Qualifications

• 0-2 years of experience in product support, dealer support, customer support, parts and service operations, or a related field.
• Experience in construction, agricultural, industrial equipment, dealership operations, parts operations, service support, or channel-based business models preferred.
• Strong written and verbal communication skills with the ability to engage dealers through phone, virtual platforms, and written follow-up.

Responsibilities

• Serve as the primary inside parts and service contact for an assigned portfolio of small to mid-sized dealers, providing regular outbound outreach, virtual support, and timely follow-through.
• Identify dealer support needs, open issues, capability gaps, and performance opportunities; coordinate escalation to field, technical, or internal support resources when needed.
• Partner with District Sales Managers to align dealer follow-up, district priorities, and support plans for the assigned portfolio.
• Reinforce parts and service programs, promotions, policies, campaigns, and dealer communications to drive consistent dealer execution.
• Support dealer questions related to parts availability, service processes, warranty or policy guidance, program utilization, onboarding expectations, and escalation pathways.
• Coordinate with Aftermarket Parts, Parts Customer Service, Product Service Managers, Technical Support, Warranty, Training, and other internal teams to resolve dealer needs efficiently.
• Coach dealers on parts and service processes, customer follow-up, issue documentation, communication expectations, and service experience standards.
• Connect dealers to training resources, tools, field support, virtual sessions, or internal subject matter experts based on identified needs and portfolio priorities.
• Support dissatisfied customer situations, survey follow-up, and complaint resolution by documenting concerns, coordinating next steps, and communicating recurring themes.
• Capture dealer and customer feedback and share insights with internal teams to improve parts and service support.
• Use internal systems, reporting, dealer scorecards, and customer feedback to identify parts and service trends, risks, and improvement opportunities.
• Translate performance insights into clear recommendations for dealers, District Sales Managers, and internal business partners.
• Track open issues, dealer commitments, and follow-up actions to ensure timely closure and sustained improvement.
• Build knowledge of Bobcat products, dealer operations, parts programs, service processes, and customer support expectations through hands‑on, virtual, and cross‑functional learning.
• Participate in field shadowing, dealer visits, training, and dealer events to prepare for broader dealer‑facing or field‑based roles.
• What skills or experience you'll need:

Skills

Communication

Analytical thinking

Microsoft Office

Time management

Education

Technical Studies

Bachelor's degree in Engineering, Business, Management or related field

Tools

Microsoft Office

Job description

Doosan Bobcat North America, Inc. seeks a District Parts and Service Specialist to strengthen dealer engagement and customer support in an assigned dealer portfolio.

This remote-based role focuses on proactive outreach, issue resolution, and program reinforcement via virtual and phone-based engagement. In partnership with district leadership, you will ensure consistent execution of parts and service programs, identify capability gaps, and coach dealers toward improved performance and service