Remote District Manager, Test Center Operations

Prometric; West Virginia; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Office equipment stipend

Laptop provided

Job summary

Prometric is seeking a District Manager to lead a portfolio of Test Centers with remote work and regular travel. You will supervise Test Center Managers and Test Center Administrators, shape staff schedules, and drive a safe, efficient testing environment.

This role requires strong customer service, leadership, and operational acumen; you will hire and develop talent, monitor performance, and coordinate with the leadership team to ensure an outstanding candidate experience across your territory.

Qualifications

• High School Diploma required; college degree preferred.
• 2-3 years of customer service experience.
• 2-3 years of management or supervisory experience.
• Understanding of operational metrics and financial performance.
• Experience interviewing, hiring and onboarding new employees.
• Excellent verbal and written communication skills.
• Familiar with Windows-based programs including MS Office, Outlook, Teams.

Responsibilities

• Supervise Test Center Managers and Test Center Administrators and oversee daily test center operations.
• Manage staff performance, coaching, training and liaise with corporate communications.
• Screen, interview, and hire new TCMs and TCAs.
• Train staff to use Prometric’s learning tools to ensure competency in proctoring standards.
• Prepare and/or support staff schedules.
• Ensure a safe and comfortable testing environment and positive candidate experience.
• Actively check-in and proctor candidates during visits to Test Centers.
• Maintain frequent two-way communication with your team, TCAs/TCMs, and leadership.

Skills

Customer service

Leadership/Management

Communication

Interviewing

Staff training

Scheduling

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

Outlook

Teams

Explorer/Web

Job description

Prometric is seeking a District Manager to lead a portfolio of Test Centers with remote work and regular travel. You will supervise Test Center Managers and Test Center Administrators, shape staff schedules, and drive a safe, efficient testing environment.

This role requires strong customer service, leadership, and operational acumen; you will hire and develop talent, monitor performance, and coordinate with the leadership team to ensure an outstanding candidate experience across your territory.