Regional Test Center Manager – Travel & Operations

Prometric; Burlington (MA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

No inventory

Paid training

Mileage reimbursement

Sick leave

401K

Assistance program

Vision

FSA

Legal

Vacation

Job summary

Prometric seeks a Test Center Manager to lead daily operations at multiple test centers in Massachusetts and New Hampshire. You will supervise staff, ensure secure test administration, and uphold testing standards while coordinating with the Channel Engagement Manager or Sr. Manager.

The role requires coordinating schedules, managing timesheets, and traveling within NH/MA as needed. Strong customer service and supervisory experience are essential for success in this position.

Qualifications

• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.).
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.

Responsibilities

• Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
• Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Review and approve timesheets and expenses for all staff
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.
• Has sufficient knowledge of basic technology to resolve common issues
• File detailed reports on any irregular test center situations or complaints
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolve, report or elevate candidate and/or building problems to the appropriate department or manager
• Acts as a TCA to administer tests
• Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
• Maintain a deep knowledge of policies, practices, and procedures.

Education

High school diploma or equivalent

College experience a plus

Job description

Prometric seeks a Test Center Manager to lead daily operations at multiple test centers in Massachusetts and New Hampshire. You will supervise staff, ensure secure test administration, and uphold testing standards while coordinating with the Channel Engagement Manager or Sr. Manager.

The role requires coordinating schedules, managing timesheets, and traveling within NH/MA as needed. Strong customer service and supervisory experience are essential for success in this position.