Remote IT Dispatch & Ticketing Coordinator

CIT; Woodbury (MN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Flexible Time Off

Great Benefits

Values-Driven Culture

Job summary

CIT is seeking a Dispatcher to serve as the primary coordination point between customers and our engineering team, handling inbound requests, creating and updating service tickets, and dispatching work to engineers based on priority and availability.

You will answer calls and emails, maintain clear customer communication, and ensure timely ticket routing to ensure service desk flow stays smooth and predictable. This fully remote role supports US operations with Central Time hours.

Qualifications

• Professionalism and ability to work effectively as part of a team and independently.
• Strong organizational skills with the ability to manage multiple pieces of information simultaneously and identify next steps to resolution.
• Excellent written and verbal communication skills.
• Demonstrated history of delivering positive customer experiences.
• Strong computer skills and typing proficiency.
• Basic knowledge of Microsoft 365.
• Ability to prioritize tasks by urgency and work with minimal supervision.
• Must be authorized to work in the United States.
• 1+ year of experience working with an MSP, a call center, or similar customer facing environment.

Responsibilities

• Answer inbound customer phone calls and respond to email support requests
• Create and update service tickets based on customer support interactions
• Monitor and respond to the live chat tool
• Identify and prioritize customer tickets based on urgency and impact
• Assign and schedule tickets to engineers based on customer needs and engineer availability
• Set clear expectations with customers regarding follow-up and resolution timelines
• Maintain accurate ticket documentation throughout the dispatch process
• Perform other duties and responsibilities as assigned.

Skills

Professionalism

Organizational skills

Communication skills

Customer experience

Typing proficiency

Prioritization ability

Work authorization

Tools

Microsoft 365

Job description

CIT is seeking a Dispatcher to serve as the primary coordination point between customers and our engineering team, handling inbound requests, creating and updating service tickets, and dispatching work to engineers based on priority and availability.

You will answer calls and emails, maintain clear customer communication, and ensure timely ticket routing to ensure service desk flow stays smooth and predictable. This fully remote role supports US operations with Central Time hours.