Remote Field Services Dispatcher for IT Support

Downtown Boulder Partnership; Tampa (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work from Home Allowance

Competitive pay with discretionary bonus

Flexible Time Off

Continued Education Reimbursements

Company Paid Health Benefits

401k with Employer Match

Mental Health Services

Parental Leave

Job summary

DAS Health is seeking a full-time, remote Field Services Dispatcher in Tampa, FL to join their team. You will coordinate and dispatch technicians for on-site IT support and manage service ticket documentation to ensure optimal operations and customer satisfaction.

The ideal candidate will have a high school diploma, experience in a technical support role, and strong interpersonal skills. The position offers a remote work option, competitive pay, and various employee benefits.

Qualifications

• Minimum of 1–2 years of experience in a technical support role.
• Strong interpersonal and organizational skills needed.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate and dispatch technicians to customer sites.
• Manage service ticket documentation and escalation management.
• Analyze service data for improvement opportunities.

Skills

Telephony skills

Communication skills

Active listening

Customer care

Attention to detail

Multi-tasking

Education

High school diploma or GED

Associate’s degree or equivalent

Tools

ITIL certification

CompTIA Service+ certification

Job description

DAS Health is seeking a full-time, remote Field Services Dispatcher in Tampa, FL to join their team. You will coordinate and dispatch technicians for on-site IT support and manage service ticket documentation to ensure optimal operations and customer satisfaction.

The ideal candidate will have a high school diploma, experience in a technical support role, and strong interpersonal skills. The position offers a remote work option, competitive pay, and various employee benefits.