Waste Dispatch Specialist | Route & Customer Support

Rumpke Waste & Recycling; Columbus (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke Waste & Recycling is seeking a Dispatcher to coordinate drivers and routes, respond to customer service calls, and resolve service issues across Residential, Roll-off, and Commercial lines.

The role requires strong map-reading, professional communication, and data-entry skills, with experience in Windows environments and DOT regulations. Expect involvement with GPS-based route tracking and cross-functional collaboration across departments.

Qualifications

• Must possess knowledge of service area, ability to read maps and give directions.
• Ability to communicate in a professional manner.
• Knowledge of various lines of business preferred.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Must be organized and detail oriented with the ability to multi-task.
• Possess proven analytical/problem solving solutions for the customer and the company.
• Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus.
• Must possess excellent customer service and data entry skills.

Responsibilities

• Dispatch work orders to drivers to provide service to customers, primarily in the commercial line.
• Provide dispatch coverage for other lines of business during absences and breaks.
• Receive incoming calls from customers and handle each with appropriate action
• Troubleshoot and resolve service, pick-up and/or delivery issues
• Assist management with daily activities of route drivers and ensure routes are completed
• Assign live loads to drivers based on route or driver location
• Dispatch work orders and input data into computer system
• Monitor drivers through GeoTab GPS system
• Act as emergency contact for drivers and communicate with maintenance
• Manage missed stops by coordinating with customers and drivers
• Ensure DOT paperwork is completed per policy
• Monitor driver hours per DOT regulations

Skills

Map reading

Professional communication

Customer service

Data entry

Windows & MS Office

Education

General Education Diploma or better

High School or better

Tools

AS400 experience

GeoTab GPS

Job description

Rumpke Waste & Recycling is seeking a Dispatcher to coordinate drivers and routes, respond to customer service calls, and resolve service issues across Residential, Roll-off, and Commercial lines.

The role requires strong map-reading, professional communication, and data-entry skills, with experience in Windows environments and DOT regulations. Expect involvement with GPS-based route tracking and cross-functional collaboration across departments.