Dispatch Coordinator

SERVPRO of Panthersville; Decatur (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Company car

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Panthersville is seeking a detail‑oriented Dispatch Coordinator to schedule restoration teams, coordinate with management, and ensure timely responses to new leads and ongoing projects.

You will maintain scheduling software, perform accurate data entry, handle inbound calls, and collaborate with other departments to deliver efficient, customer‑focused service across our local franchise.

Qualifications

• 2+ years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive inbound calls about past services, follow ups on current projects, general inquiries about the business.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Dispatch experience

Multitasking

Geographical knowledge

Computer applications

Tools

Scheduling software

Microsoft Office

Job description

Benefits:

• Training & development
• 401(k) matching
• Company car

SERVPRO of Panthersville is hiring a Dispatch Coordinator!

Benefits

SERVPRO of Panthersville offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Flexible work from home options available.