Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel; Bowling Green (KY); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts on travel

Professional training and growth

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, delivering stress‑free travel experiences and expert arrangements. You will respond to inquiries, assist with bookings and changes, and share up‑to‑date destination information while maintaining a client‑focused, empathetic approach.

This role emphasizes clear communication, meticulous organization, and the ability to learn new booking tools quickly to keep travelers informed

Qualifications

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Excellent communication skills

Customer service experience

Travel industry knowledge

Tech-savvy

Tools

Booking tools

Job description

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, delivering stress‑free travel experiences and expert arrangements. You will respond to inquiries, assist with bookings and changes, and share up‑to‑date destination information while maintaining a client‑focused, empathetic approach.

This role emphasizes clear communication, meticulous organization, and the ability to learn new booking tools quickly to keep travelers informed