Remote Discovery Implementation Lead – Benefits

bswift LLC; Oregon; Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Competitive Compensation

Remote first, Office friendly

Retirement Savings Plans

Professional Development

Supportive Culture

Employee Wellbeing Initiatives

Job summary

bswift is seeking a Discovery Implementation Manager to drive onboarding for Health and Welfare clients. You will gather requirements, advise on best practices, and document specifications to meet client goals. You will lead meetings and coordinate cross-functional teams to ensure a smooth activation process.

The role emphasizes strong communication, consultation, and proactive risk management, with travel as needed and a focus on client satisfaction and excellence.

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years of client relationship, consulting, and implementation experience.
• Must have current or previous experience with benefits / implementation processes and methods.
• Excellent communication skills, both written and verbal with internal, external, technical, and non-technical team members.
• Proven track record of developing and maintaining strong relationships with clients and brokers.

Responsibilities

• Lead and project manage the discovery process of Health and Welfare new client implementations to achieve goals.
• Lead the team and client to define and document requirements by reviewing source documents and inputting information into templates.
• Lead key implementation meetings with clients and manage the onboarding process.
• Identify and mitigate project and staffing risks and escalate as needed.
• Develop strategies to improve client/broker satisfaction.

Skills

Communication

Client relations

Independence

Travel flexibility

Excel

Education

Bachelor's degree in business administration or related field

Tools

MS Excel

MS Word

PowerPoint

Job description

bswift is seeking a Discovery Implementation Manager to drive onboarding for Health and Welfare clients. You will gather requirements, advise on best practices, and document specifications to meet client goals. You will lead meetings and coordinate cross-functional teams to ensure a smooth activation process.

The role emphasizes strong communication, consultation, and proactive risk management, with travel as needed and a focus on client satisfaction and excellence.