Remote Disaster-Relief Call Agent (Temporary)

MCI Careers; South Dakota; On-site; USD 16,531 - 23,419; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Paid training

Incentives & rewards

Job summary

MCI Careers is looking for remote Hurricane Relief Agents to provide exceptional customer service during disaster relief efforts. Candidates will assist with service inquiries and use customer service techniques while improving client experiences. The position requires training, excellent communication skills, and reliability. Enjoy competitive compensation with benefits like PTO, health coverage, and opportunities for career growth in a company committed to employee development.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating systems.
• Highly reliable with good attendance.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Utilize service techniques and systems.
• Improve customer experience during disaster relief.

Skills

Excellent organizational, written, and oral communication skills

Ability to evaluate and troubleshoot customer issues

Conflict resolution, problem solving, and negotiation

Customer service orientation

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers is looking for remote Hurricane Relief Agents to provide exceptional customer service during disaster relief efforts. Candidates will assist with service inquiries and use customer service techniques while improving client experiences. The position requires training, excellent communication skills, and reliability. Enjoy competitive compensation with benefits like PTO, health coverage, and opportunities for career growth in a company committed to employee development.