Remote Disaster Relief Call Center Agent

MCI; Kansas; On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI Careers is seeking Hurricane Relief Agents to assist during disaster relief efforts. This temporary remote position involves improving customer experiences through effective service techniques while responding to inquiries. Qualified candidates must be 18 or older, possess a high school diploma, and have strong organizational and communication skills. The role offers competitive benefits and incentives, including training and paid time off. Join a dedicated team making a meaningful impact during challenging times.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.
• Maintain a positive and enthusiastic outlook.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

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