Remote Federal Disaster Assistance Specialist

Fortuity Calling, LLC; Phoenix (AZ); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness stipend

Paid training

Health & Wellness benefits

Job summary

Fortuity Calling, LLC is urgently hiring a Federal Disaster Assistance Representative in Phoenix, AZ, with onsite Columbus option. The role involves assisting disaster-impacted individuals, guiding them through registrations, and ensuring accuracy in data entry while following federal guidelines.

Training is provided; start dates are October 17–19, 2026. Requirements include 18+, US citizenship, a high school diploma or GED, and strong English communication.

Qualifications

• Must communicate clearly in English, both written and spoken.
• Strong customer service and active listening skills are required.
• Ability to enter data accurately and maintain records.
• Comfort navigating multiple computer applications concurrently.
• Empathetic, patient, and professional in stressful situations.

Responsibilities

• Answer inbound calls from individuals seeking federal disaster assistance.
• Assist customers with registrations, applications, and inquiries.
• Provide accurate information about available programs and resources.
• Document interactions and update information in computer systems.
• Adhere to scripts, procedures, and security requirements.
• Participate in required training and coaching.

Skills

Excellent communication

Active listening

Customer service

Attention to detail

Data entry

Multi-app navigation

Empathy

Education

High school diploma or GED

Tools

CRM systems

Job description

Fortuity Calling, LLC is urgently hiring a Federal Disaster Assistance Representative in Phoenix, AZ, with onsite Columbus option. The role involves assisting disaster-impacted individuals, guiding them through registrations, and ensuring accuracy in data entry while following federal guidelines.

Training is provided; start dates are October 17–19, 2026. Requirements include 18+, US citizenship, a high school diploma or GED, and strong English communication.